Impactful Case Manager: Empower Communities & Housing

Ministry of Social Development; Nelson; On-site; NZD 70,000 - 84,000; Full time

Job summary

The Ministry of Social Development (MSD) is seeking a Case Manager to support New Zealanders navigating employment changes, housing transitions, and financial stress. You’ll connect people with the right services while upholding integrity and policy.

This role emphasizes manaaki tangata and working within a trusted, results‑driven team. Join a nationwide public service that values care, collaboration, and practical problem‑solving.

Qualifications

• You’ll put clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them.
• You’ll bring a high level of personal integrity, initiative, and self-management.
• You’ll also need to be fast and accurate with data entry, and confident with technology.
• You’ll be empathetic, professional, and able to hold space for real-life challenges while applying policy.
• You’ll be a clear communicator, able to build trust and explain things simply.
• You’ll be adaptable and steady in high volumes and changing circumstances.
• You’ll work well as a strong team player, grounded and dependable.
• You’ll be comfortable with numbers and detail for complex payments and entitlements.

Responsibilities

• Supporting someone recently out of work to access income, training, or employment.
• Helping a whānau explore housing options and coordinating follow-ups.
• Encouraging digital self-service and building client confidence with online tools.
• Managing a busy caseload across multiple systems while keeping accurate notes.
• Referring clients to external providers and working collaboratively with others.
• Meeting with your team to reflect, troubleshoot, and support each other.

Skills

Data entry

Tech literacy

Empathy

Communication

Adaptability

Teamwork

Numeracy

Job description

The Ministry of Social Development (MSD) is seeking a Case Manager to support New Zealanders navigating employment changes, housing transitions, and financial stress. You’ll connect people with the right services while upholding integrity and policy.

This role emphasizes manaaki tangata and working within a trusted, results‑driven team. Join a nationwide public service that values care, collaboration, and practical problem‑solving.