Case Manager — Public Service for Families & Housing

CGR Services; Tasman; On-site; NZD 70,000 - 84,000; Full time

Job summary

MSD in New Zealand seeks a Case Manager to help New Zealanders facing employment, housing, or financial stress. You’ll work across income, housing and employment with high-trust decision making and strong teamwork.

You’ll engage with clients, use multiple systems, and deliver accurate notes while upholding policy and manaaki tangata values. This is a fast-paced, supportive role with meaningful community impact.

Qualifications

• Fast and accurate data entry is essential.
• Comfort with multiple systems and digital tools.
• Empathetic, professional handling of real-life challenges while applying policy.
• Clear communication to build trust and explain things simply.
• Calm, adaptable approach to change, high volumes and problem-solving.

Responsibilities

• Support someone recently out of work to access income, training or employment.
• Help whānau explore housing options and coordinate follow-ups.
• Encourage digital self-service and build client confidence with online tools.
• Manage a busy caseload across multiple systems with accurate notes.
• Refer clients to external providers and work with others.
• Meet with your team to reflect, troubleshoot, and support each other.

Skills

Data entry accuracy

Tech savviness

Empathy & professionalism

Clear communication

Adaptability

Team player

Numbers & detail

Job description

MSD in New Zealand seeks a Case Manager to help New Zealanders facing employment, housing, or financial stress. You’ll work across income, housing and employment with high-trust decision making and strong teamwork.

You’ll engage with clients, use multiple systems, and deliver accurate notes while upholding policy and manaaki tangata values. This is a fast-paced, supportive role with meaningful community impact.