Guest Services Agent - Luxury Hotel Front Desk

Distinction Hotels; Dunedin; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Hotel discounts nationwide

Regular guaranteed hours

Promotion opportunities

Uniform provided

Hotel gym access

Job summary

Distinction Hotels in Dunedin seeks a dedicated front desk professional to welcome guests, manage check-ins/outs and ensure a seamless stay. You will balance transactions, maintain PMS records, and communicate with housekeeping and reservations to optimize room status.

Ideal candidates show a strong guest focus, polished presentation, and the ability to work a rotating 7-day schedule including weekends and public holidays.

Qualifications

• Minimum one year hotel front desk experience is advantageous.
• Strong guest focus and ability to multitask in a busy environment.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Build and maintain positive relationships with guests to anticipate needs.
• Revenue control of sales and services – balance tills and docket control.
• Maintain a good understanding of the Property Management System.
• Foster a positive front office atmosphere and team morale.
• Coordinate with housekeeping, maintenance and reservations on room status.

Skills

Customer service orientation

Communication skills

Team player

Professional appearance

Attention to detail

Time management

Job description

Distinction Hotels in Dunedin seeks a dedicated front desk professional to welcome guests, manage check-ins/outs and ensure a seamless stay. You will balance transactions, maintain PMS records, and communicate with housekeeping and reservations to optimize room status.

Ideal candidates show a strong guest focus, polished presentation, and the ability to work a rotating 7-day schedule including weekends and public holidays.