Front Office Agent

Rosewood Hotel Group; Queenstown; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Staff meals

Travel allowance

Associate perks

Job summary

Rosewood Matakauri in Queenstown seeks a Front Office Agent to welcome guests and ensure memorable stays from arrival to departure. This is a dynamic role combining front‑of‑house administration with hands‑on guest support in a luxury lodge setting.

You should have at least 1 year in a guest‑facing or front office role, excellent organisational and communication skills, a professional manner, and a valid driver’s licence. OPERA Cloud experience is a plus.

Qualifications

• Minimum 1 year in a guest-facing or front office role in luxury hospitality.
• Excellent organisational and communication skills.
• Professional manner in person and on the phone.
• Ability to multi-task and stay calm under pressure.
• Immaculate personal presentation.
• Full driver’s licence and good physical fitness.
• OPERA Cloud experience is a plus.

Responsibilities

• Serve as the central communication point for the hotel.
• Manage guest arrivals and departures with warmth and efficiency.
• Coordinate room reservations and guest correspondence.
• Assist with guest activities and lodge experiences.
• Balance daily audits and complete administrative tasks.
• Assist with guest luggage, valet parking, and maintain guest vehicles.
• Support the wider lodge team with operational tasks.

Skills

Guest-facing experience

Organizational skills

Communication skills

Multi-tasking

Professional demeanor

Driver's license

OPERA Cloud

Tools

OPERA Cloud

Job description

Discover your Calling with us and take your career to new levels, at Rosewood Matakauri.At Rosewood Matakauri we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.About UsSpectacularly located on the shores of Lake Wakatipu, Rosewood Matakauri offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Rosewood Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.About the RoleAs a Front Office Agent, you will play a vital role in creating memorable stays for our guests — from the moment they arrive until their departure. This is a dynamic, hands-on role that combines front-of-house administration with on-the-ground guest support.Key responsibilities include:*Serving as the central communication point for the hotel*Managing guest arrivals and departures with warmth and efficiency*Coordinating room reservations and handling guest correspondence*Assisting with guest activities and lodge experiences*Collating guest accounts, balancing daily audits, and completing administrative tasks*Assisting with guest luggage, valet parking, and maintaining guest vehicles*Supporting the wider lodge team with operational tasks as required-------------------------What You Will BringYou’re someone who thrives in a fast-paced, people-focused environment, with a passion for hospitality and delivering impeccable service. You’ll also have:*Previous experience (minimum 1 year) in a guest-facing or front office role, ideally in luxury hospitality*Exceptional organisational and communication skills*A confident and professional manner, in person and on the phone*Ability to multi-task, prioritise, and remain calm under pressure*Immaculate personal presentation*A full driver’s licence and good physical fitness*Experience with OPERA Cloud (or similar) is a plus but not essential*A warm, engaging attitude and genuine smile-------------------------What We Offer*This is a full time (minimum 30 hours per week) position. In the peak season you may expect to work up to 55 hours per week.*Delicious staff meals daily*Access to our Associate Perks Programme, with exclusive discounts and deals*Daily travel allowance*The opportunity to work at one of New Zealand’s most iconic luxury lodges-------------------------Please Note:Applicants must have a valid working holiday visa or New Zealand work rights.