Assistant Restaurant Manager

Rosewood Hotel Group; New Zealand; On-site; NZD 52,000 - 78,000; Full time

Benefits offered by this job

Daily travel allowance

Staff Perks programme

Job summary

Rosewood Matakauri in Queenstown is seeking a Restaurant Supervisor to lead the Restaurant team, deliver outstanding guest experiences, and uphold the highest service standards in a luxury lodge setting.

You will recruit and onboard staff, manage rosters, collaborate with departments, ensure flawless beverage service, and mentor a diverse team in a fast-paced environment while maintaining impeccable grooming and professional communication.

Qualifications

• Background in customer facing roles and hospitality service.
• Experience leading restaurant teams and rostering.
• Solid knowledge of beverages, cocktails and wine.
• Strong communication and reliability in fast-paced settings.
• Impeccable grooming and professional appearance.

Responsibilities

• Lead and mentor the Restaurant team alongside the Restaurant Manager.
• Ensure high standards of service and guest experience.
• Manage rosters, briefings and onboarding for new staff.
• Coordinate with other departments for smooth operations.
• Train team members across skill levels and beverage service.

Skills

Customer facing

Beverage knowledge

Team training

Supervising

Grooming

Communication

Attention to detail

Reliability

Tools

Hospitality Management Systems

Job description

Discover your Calling with us and take your career to new levels, at Rosewood Matakauri.

At Rosewood Matakauri we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.

About Us:

Spectacularly located on the shores of Lake Wakatipu, Rosewood Matakauri offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Rosewood Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.

What you will do

• Assist in managing the daily operations and help deliver the best guest experience
• Lead and mentor the Restaurant team alongside the Restaurant Manager and create help shape a collaborative culture
• Implement and maintain operational standards, ensuring efficiency delivery of the highest standards of service
• Assisting of the management of the team when required, rosters, daily briefings, recruitment and onboarding
• Liaise with the other departments in the hotel on a daily basis to ensure smooth operations

  What you will bring

  • A background in customer facing roles
  • Previous Food and Beverage experience.
  • Strong beverage (bartending, cocktail and wine) knowledge
  • Ability to train a team of mixed skill levels
  • Experience of Supervising busy operations
  • Impeccable personal grooming
  • Knowledge and experience with Hospitality Management systems
  • Strong and effective communication skills, ability to establish relationships
  • Ability to work accurately in a fast paced and dynamic environment
  • Reliable, honest and engaged with excellent attention to detail

  The right applicant must be self-motivated, a team player and able to work well in a high-pressure environment.

  What we offer

  This is a full-time position (45 hours over 5 days per week).

  We offer an excellent work environment where promoting a positive work life balance is key to our success. Whether it's the team covering your shifts when you have a special occasion to attend or 2 days off in a row every week, we pride ourselves in looking after our people.

  You must also be flexible and willing to work weekends. We offer a daily travel allowance and access to our staff Perks programme.

  You must have a valid working visa to apply.