Front Office Agent

Rosewood Hotels; Queenstown; On-site; NZD 42,000 - 64,000; Full time

Benefits offered by this job

Staff meals daily

Associate Perks Programme

Daily travel allowance

Iconic luxury lodge experience

Job summary

Rosewood Matakauri in Queenstown is seeking a Front Office Agent to welcome guests from arrival to departure. This dynamic role blends front-of-house administration with on-the-ground guest support, including managing arrivals/departures and coordinating reservations.

You will bring guest-facing experience, superb organisation, and a professional manner; OPERA Cloud experience is a plus. The position is full-time, with up to 55 hours in peak season; applicants must have valid NZ work rights or a

Qualifications

• Minimum 1 year in a guest-facing or front office role, ideally in luxury hospitality.
• Exceptional organisational and communication skills.
• Professional manner, in person and on the phone.
• Ability to multi-task, prioritise and stay calm under pressure.
• Full driver's licence and good physical fitness.

Responsibilities

• Central communication point for the hotel.
• Manage guest arrivals and departures with warmth and efficiency.
• Coordinate room reservations and guest correspondence.
• Assist with guest activities and lodge experiences.
• Collate guest accounts, balance daily audits, and complete admin tasks.
• Assist with luggage, valet parking and guest vehicles.
• Support the wider lodge team with operational tasks.

Skills

Guest-facing experience

Organisational skills

Communication skills

Professional manner

Driver's licence

OPERA Cloud experience

Tools

OPERA Cloud

Job description

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Rosewood Hotels – Queenstown, South Island

Contract

New Zealand Province/City Queenstown

Hiring Entity Rosewood Matakauri Department

Rooms - Front Office Job Type Fixed Term Contract

Discover your Calling with us and take your career to new levels, at Rosewood Matakauri.

About Us

Spectacularly located on the shores of Lake Wakatipu, Rosewood Matakauri offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.

About the Role

As a Front Office Agent, you will play a vital role in creating memorable stays for our guests — from the moment they arrive until their departure. This is a dynamic, hands-on role that combines front-of-house administration with on-the-ground guest support. Key responsibilities include:

• Serving as the central communication point for the hotel
• Managing guest arrivals and departures with warmth and efficiency
• Coordinating room reservations and handling guest correspondence
• Assisting with guest activities and lodge experiences
• Collating guest accounts, balancing daily audits, and completing administrative tasks
• Assisting with guest luggage, valet parking, and maintaining guest vehicles
• Supporting the wider lodge team with operational tasks as required

What You Will Bring

You're someone who thrives in a fast-paced, people-focused environment, with a passion for hospitality and delivering impeccable service. You’ll also have:

• Previous experience (minimum 1 year) in a guest-facing or front office role, ideally in luxury hospitality
• Exceptional organisational and communication skills
• A confident and professional manner, in person and on the phone
• Ability to multi-task, prioritise, and remain calm under pressure
• Immaculate personal presentation
• A full driver’s licence and good physical fitness
• Experience with OPERA Cloud (or similar) is a plus but not essential
• A warm, engaging attitude and genuine smile

What We Offer

This is a full time (minimum 30 hours per week) position. In the peak season you may expect to work up to 55 hours per week.

• Delicious staff meals daily
• Access to our Associate Perks Programme, with exclusive discounts and deals
• Daily travel allowance
• The opportunity to work at one of New Zealand’s most iconic luxury lodges

Please Note:Applicants must have a valid working holiday visa or New Zealand work rights.