Front-of-House Supervisor: Elevate Guest Experience

Placements24; Queenstown; On-site; NZD 26,000 - 39,000; Full time

Benefits offered by this job

Staff meals provided

Opportunities for growth

Tips shared among staff

Advancement to management roles

Job summary

Placements24 is seeking a Food Service Supervisor for a popular restaurant in Queenstown, Eastern Cape. You will oversee front-of-house staff, ensure excellent guest experiences, and coordinate with the kitchen to maintain service standards.

Ideal candidates have at least 2 years in a supervisory role in hospitality and a passion for food service. Availability for evenings, weekends, and holidays is required.

Qualifications

• Minimum 2 years in a supervisory role within food service or hospitality and tourism.
• Minimum 2 years experience in supervising front-of-house operations.
• Experience leading service staff and ensuring guest satisfaction.

Responsibilities

• Supervise daily front-of-house operations, including servers, hosts, and bussers.
• Ensure prompt, high-quality service and adherence to standards.
• Train new staff on service protocols, menu knowledge, and customer interactions.
• Monitor food and beverage quality and presentation.
• Handle customer inquiries, complaints, and feedback professionally.
• Maintain cleanliness and organization of dining area and service stations.
• Manage inventory of service supplies and ensure stock levels.
• Assist in scheduling staff to cover peak hours.
• Enforce health and safety regulations in the food service area.
• Collaborate with kitchen staff for smooth front/back-of-house coordination.

Skills

Leadership

Customer service

Communication

Team motivation

Multitasking

Hospitality passion

Education

High school diploma or equivalent

Hospitality qualification (optional)

Tools

POS systems

Job description

Placements24 is seeking a Food Service Supervisor for a popular restaurant in Queenstown, Eastern Cape. You will oversee front-of-house staff, ensure excellent guest experiences, and coordinate with the kitchen to maintain service standards.

Ideal candidates have at least 2 years in a supervisory role in hospitality and a passion for food service. Availability for evenings, weekends, and holidays is required.