Hotel Ops Supervisor: Lead Front Desk & F&B

Placements24; Queenstown; Hybrid; NZD 60,000 - 85,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Employee discounts

Career advancement

Stable work environment

Job summary

Placements24 seeks a Hotel Operations Supervisor for a reputable hotel in Queenstown. You will oversee front desk, housekeeping and F&B, supporting the Hotel Manager with staff management and service standards to ensure guest satisfaction.

Ideal candidates have 1–2 years in hotel operations, a hospitality qualification, and strong communication. The role offers varied shifts, staff training, and opportunities for advancement in a supportive environment.

Qualifications

• 1–2 years in hotel operations or supervisory role.
• Hosp management qualification is advantageous.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise daily operations of front desk, housekeeping and F&B.
• Motivate staff and ensure adherence to hotel standards.
• Handle guest inquiries and escalate issues professionally.
• Assist with staff scheduling, training and performance monitoring.
• Coordinate with departments for seamless service delivery.

Skills

Leadership

Communication

Customer service

Education

Hospitality Management qualification

Tools

PMS

Job description

Placements24 seeks a Hotel Operations Supervisor for a reputable hotel in Queenstown. You will oversee front desk, housekeeping and F&B, supporting the Hotel Manager with staff management and service standards to ensure guest satisfaction.

Ideal candidates have 1–2 years in hotel operations, a hospitality qualification, and strong communication. The role offers varied shifts, staff training, and opportunities for advancement in a supportive environment.