Front Office Supervisor

Placements24; Queenstown; On-site; NZD 50,000 - 73,000; Full time

Benefits offered by this job

Accommodation support

Staff meals

Uniform provided

Career development

Team environment

Job summary

Placements24 is seeking a Front Office Supervisor for a hotel in Queenstown. You will supervise the front desk, manage check-ins/outs, and coordinate with departments to ensure seamless guest experiences.

The role requires strong leadership, outstanding guest service, and solid organizational skills in a hospitality setting. A supportive team environment and growth opportunities are offered in a scenic Queenstown location.

Qualifications

• 2+ years in front office operations with at least 1 year in a supervisory role.
• Excellent customer service and interpersonal skills.
• Proficiency in PMS and MS Office.

Responsibilities

• Supervise the daily front desk operations and guest check-ins/outs.
• Train and mentor front desk agents, fostering a positive team.
• Handle guest inquiries, complaints, and requests promptly.
• Manage reservations, room assignments, and special requests.
• Ensure accurate cash handling and billing procedures.
• Collaborate with other departments to ensure smooth service.

Skills

Customer service

Interpersonal skills

Organizational skills

PMS software

MS Office

Tools

PMS software

MS Office

Job description

About the Role

Our client is seeking an energetic and customer-focused Front Office Supervisor to join their team at a hotel in Queenstown . This role is essential for providing a welcoming and efficient first impression to all guests. You will supervise the front desk operations, handle check-ins and check-outs, manage guest inquiries and requests, and ensure smooth communication between departments. The ideal candidate is a natural leader with excellent organizational and interpersonal skills, committed to delivering outstanding guest service in the beautiful Eastern Cape region.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient guest check-in and check-out processes.
• Train, mentor, and support front desk agents, fostering a positive and productive team environment.
• Handle guest inquiries, complaints, and requests promptly and professionally, ensuring guest satisfaction.
• Manage reservations, room assignments, and special guest requests.
• Ensure accurate cash handling and billing procedures are followed.
• Collaborate with other departments to ensure smooth service delivery and guest comfort.

Requirements

• Minimum of 2 years of experience in front office operations, with at least 1 year in a supervisory role.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in hotel property management systems (PMS) and MS Office.
• Ability to remain calm and effective under pressure.
• A positive attitude and a commitment to teamwork.

Benefits

• Competitive monthly salary.
• Accommodation assistance may be provided.
• Staff meals and uniform.
• Opportunities for training and career advancement within the hospitality sector.
• A supportive team environment in a scenic location.