Front Line Administrator

Aotearoa New Zealand Association of Social Workers; Ōrākei; On-site; NZD 40,000 - 52,000; Part time

Job summary

Aotearoa New Zealand Association of Social Workers hires a Front Line Administrator for an orthodontic practice in Ōrākei, Auckland. This part-time role runs three days per week (Mon, Tue and Thu) from 7.30am to 5.15pm and focuses on creating a welcoming front office experience.

You will manage appointments, handle inquiries, assist with payments and patient records, and support the clinical team with general admin in a patient-focused environment.

Qualifications

• Excellent communication and customer service skills.
• Well-presented, friendly, and reliable.
• Strong organisational and multitasking abilities.
• Experience in a medical or dental practice (preferred but not essential).
• Confident using practice management software (training provided) and basic computer systems.

Responsibilities

• Greet and assist patients in a warm and professional manner
• Schedule and confirm appointments
• Manage phone calls, emails, and patient enquiries
• Process payments and maintain accurate patient records
• Support the team with general administrative duties

Skills

Communication skills

Customer service

Organisational skills

Attention to detail

Medical/dental practice experience

Job description

Front Line Administrator – Orthodontic Practice

Part Time Role - 3 days per week, Monday, Tuesday and Thursday 7.30am to 5.15pm.

We are a friendly, patient-focused orthodontic practice seeking a professional and organised person to join our team.

About the Role:

As the first point of contact for our patients, you will play a key role in creating a welcoming and efficient front office experience. This position involves managing appointments, handling enquiries, and supporting the clinical team with administrative tasks.

Key Responsibilities:

Greet and assist patients in a warm and professional manner

Schedule and confirm appointments

Manage phone calls, emails, and patient enquiries

Process payments and maintain accurate patient records

Support the team with general administrative duties

About You:

Excellent communication and customer service skills

Well-presented, friendly, and reliable

Strong organisational and multitasking abilities

Experience in a medical or dental practice (preferred but not essential)

Confident using practice management software (training provided) and basic computer systems

If you are proactive, detail-oriented, and enjoy working in a supportive healthcare environment, we would love to hear from you.