Front Line Administrator

Janice Sommerville; Auckland; On-site; NZD 28,000 - 41,000; Part time

Job summary

Jora New Zealand is seeking a friendly Front Line Administrator for an orthodontic practice in Auckland. You will be the first point of contact, handling enquiries, arranging appointments, and supporting the clinical team with essential admin tasks.

This part-time role covers three days per week (Mon, Tue, Thu) with hours 7:30am – 5:15pm. You should have excellent communication, be well-presented, organized and enjoy working in a healthcare environment.

Qualifications

• Excellent communication and customer service abilities.
• Well-presented, friendly, and reliable.
• Strong organisational and multitasking capabilities.
• Experience in a medical or dental practice is preferred but not essential.

Responsibilities

• Greet and assist patients in a warm and professional manner.
• Schedule and confirm appointments.
• Manage phone calls, emails, and patient enquiries.
• Process payments and maintain accurate patient records.
• Support the team with general administrative duties.

Skills

Communication skills

Customer service

Organisational skills

Multitasking

Dental/medical practice experience

Tools

Practice management software

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Front Line Administrator - Orthodontic Practice

Part Time Role - 3 days per week, Monday, Tuesday and Thursday 7.30am to 5.15pm.

We are a friendly, patient-focused orthodontic practice seeking a professional and organised person to join our team.

About the Role:

As the first point of contact for our patients, you will play a key role in creating a welcoming and efficient front office experience. This position involves managing appointments, handling enquiries, and supporting the clinical team with administrative tasks.

Key Responsibilities:

• Greet and assist patients in a warm and professional manner
• Schedule and confirm appointments
• Manage phone calls, emails, and patient enquiries
• Process payments and maintain accurate patient records
• Support the team with general administrative duties

About You:

• Excellent communication and customer service skills
• Well-presented, friendly, and reliable
• Strong organisational and multitasking abilities
• Experience in a medical or dental practice (preferred but not essential)
• Confident using practice management software (training provided) and basic computer systems

If you are proactive, detail-oriented, and enjoy working in a supportive healthcare environment, we would love to hear from you.