Front Desk & Visitor Services Coordinator

Wellington City Council; Wellington; Hybrid; NZD 40,000 - 60,000; Part time

Benefits offered by this job

5 weeks annual leave

Flexible working options

Health and wellbeing support

Council staff discounts

Learning and development programmes

Job summary

Wellington City Council is hiring a friendly Receptionist to join Toi Aro, a vibrant creative hub. The role is a permanent part-time position (32 hours/week) at 3 Market Lane, Wellington, reporting to the Arts Venues Manager.

You will greet visitors, assist artists and community groups, handle enquiries, bookings and payments, and help run a safe, welcoming environment. Qualifications include proven reception or customer service experience, strong communication, administration skills and an

Qualifications

• Experience in reception, customer service, hospitality or visitor services.
• Excellent communication and interpersonal skills.
• Professional, approachable and positive attitude.
• Strong administration and computer skills.
• Good organisational skills and attention to detail.
• Ability to manage multiple tasks and competing priorities.
• Ability to work independently and exercise sound judgement.
• Experience handling cash, payments or POS systems advantageous.
• Interest in arts, culture, community facilities or public services.

Responsibilities

• Deliver a welcoming and professional reception service for all visitors.
• Be the first point of contact for artists, tenants, hirers and the public.
• Respond to enquiries in person, by phone and via email.
• Support venue bookings, customer payments and facility administration.
• Undertake opening and closing procedures, including security checks.
• Manage access control, contractor sign-ins and visitor information.
• Process POS transactions and maintain accurate records.
• Help maintain a safe, accessible and welcoming environment.
• Support activities and events within the facility.
• Work collaboratively with colleagues to ensure excellent customer experiences.

Skills

Reception experience

Customer service

Communication skills

Administration

Organisational skills

Cash handling / POS

Independent work

Art/culture interest

Job description

Wellington City Council is hiring a friendly Receptionist to join Toi Aro, a vibrant creative hub. The role is a permanent part-time position (32 hours/week) at 3 Market Lane, Wellington, reporting to the Arts Venues Manager.

You will greet visitors, assist artists and community groups, handle enquiries, bookings and payments, and help run a safe, welcoming environment. Qualifications include proven reception or customer service experience, strong communication, administration skills and an