Receptionist 32 hours a week | Toi Aro

Wellington City Council; Wellington; Híbrido; NZD 40.000 - 60.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

5 weeks annual leave

Flexible working options

Health and wellbeing support

Council staff discounts

Learning and development programmes

Descripción de la vacante

Wellington City Council is hiring a friendly Receptionist to join Toi Aro, a vibrant creative hub. The role is a permanent part-time position (32 hours/week) at 3 Market Lane, Wellington, reporting to the Arts Venues Manager.

You will greet visitors, assist artists and community groups, handle enquiries, bookings and payments, and help run a safe, welcoming environment. Qualifications include proven reception or customer service experience, strong communication, administration skills and an

Formación

• Experience in reception, customer service, hospitality or visitor services.
• Excellent communication and interpersonal skills.
• Professional, approachable and positive attitude.
• Strong administration and computer skills.
• Good organisational skills and attention to detail.
• Ability to manage multiple tasks and competing priorities.
• Ability to work independently and exercise sound judgement.
• Experience handling cash, payments or POS systems advantageous.
• Interest in arts, culture, community facilities or public services.

Responsabilidades

• Deliver a welcoming and professional reception service for all visitors.
• Be the first point of contact for artists, tenants, hirers and the public.
• Respond to enquiries in person, by phone and via email.
• Support venue bookings, customer payments and facility administration.
• Undertake opening and closing procedures, including security checks.
• Manage access control, contractor sign-ins and visitor information.
• Process POS transactions and maintain accurate records.
• Help maintain a safe, accessible and welcoming environment.
• Support activities and events within the facility.
• Work collaboratively with colleagues to ensure excellent customer experiences.

Conocimientos

Reception experience

Customer service

Communication skills

Administration

Organisational skills

Cash handling / POS

Independent work

Art/culture interest

Descripción del empleo

Help create a welcoming experience at one of Wellington's creative hubs

At Wellington City Council, we're committed to creating a vibrant, inclusive and connected city. Toi Aro plays an important role in supporting Wellington's creative, cultural and community sectors, providing a welcoming space for artists, performers, organisations and the public to come together.

We're looking for a friendly and customer-focused Receptionist to join our team. This is a varied front-of-house role where you'll be the first point of contact for visitors, tenants, artists and community groups, helping to ensure everyone has a positive experience from the moment they arrive.

Based at 3 Market Lane, this permanent part-time position is working 32 hours a week. The schedule is as follows:

Monday: 2.00pm to 8.00pm

Tuesday: 4.00pm to 8.00pm

Friday: 2.00pm to 8.00pm

Saturday: 10.00am to 4.00pm

Sunday: 10.00am to 4.00pm

Reporting to the Arts Venues Manager, you'll play a key role in the day-to-day operation of Toi Aro, providing exceptional customer service and supporting the smooth running of the facility.

You will:

• Deliver a welcoming and professional reception service for all visitors.
• Be the first point of contact for artists, tenants, hirers, community groups and members of the public.
• Respond to enquiries in person, by phone and via email.
• Support venue bookings, customer payments and facility administration.
• Undertake opening and closing procedures, including security and facility checks.
• Manage access control, contractor sign-ins and visitor information.
• Process point-of-sale transactions and maintain accurate records.
• Help maintain a safe, accessible and welcoming environment.
• Support activities and events taking place within the facility.
• Work collaboratively with colleagues to ensure excellent customer experiences.

Ngā tohu me ngā wheako | Qualifications and experience

We're seeking someone who genuinely enjoys helping people and who thrives in a busy customer-facing environment.

You’ll bring:

• Experience in reception, customer service, hospitality, visitor services or a similar role.
• Excellent communication and interpersonal skills.
• A professional, approachable and positive attitude.
• Strong administration and computer skills.
• Good organisational skills and attention to detail.
• Confidence managing multiple tasks and competing priorities.
• The ability to work independently and exercise sound judgement.
• Experience handling cash, payments or point-of-sale systems would be advantageous.
• An interest in arts, culture, community facilities or public services would be highly regarded.

Most importantly, you'll enjoy working with a diverse range of people and take pride in delivering excellent customer service every day.

Nōu te rourou | What's in it for you

This is a fantastic opportunity to join Wellington City Council and be part of a facility that supports creativity, community connection and city vibrancy.

You’ll work with a passionate and supportive team while meeting a diverse range of people and contributing to experiences that make Wellington an exciting place to live, work and visit.

Working for the Council offers you a range of benefits including:

• 5 weeks annual leave
• flexible working options
• health and wellbeing support
• Council staff discounts
• a range of learning and development programmes and opportunities

We want your application to enable you to portray the real you. Skills are gained across many areas of our life, not just formal employment. If you can demonstrate the skills listed in the advert through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We welcome applications from all people and like our workforce to reflect the diverse communities we serve.

Accessibility Support

We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing: [e-mail]

All employees must undergo a Criminal Conviction Check, the results of which will be held on your employee file if employed.

Expertise: Administration and business support, Customer service and contact centre