Food & Beverage Attendant

Pullman Hotels & Resorts; Auckland; On-site; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Accor Academy

Dining discounts

Accommodation discounts

Complimentary meals

Paid parking

Birthday leave

Refer a Friend bonus

Parental leave

Employee assistance program

Job summary

Te Arikinui Pullman Auckland Airport is seeking a Food & Beverage Attendant who brings energy and a guest-first mindset to a vibrant team. You will serve food and drinks, share menu knowledge, and engage with guests to create memorable experiences on busy shifts.

If you are proactive, communicative, and thrive in a dynamic hotel environment, this role is for you. Join a luxury airport hotel with a focus on hospitality excellence, teamwork, and safety, while enjoying staff benefits and growth

Qualifications

• Hospitality experience in medium to large restaurants; 5-star hotel experience is a bonus.
• 3+ years in customer service with a passion for guest experiences.
• Excellent communication skills in person and on the phone, including taking room service orders.
• Energetic, proactive and able to lift the vibe of the team.
• Thrives in fast-paced settings, multitasks with ease and stays composed under pressure.
• Barista skills are a plus.

Responsibilities

• Greet guests warmly and create memorable experiences.
• Deliver food and drinks, engage with guests, and keep service running smoothly.
• Share knowledge of offerings and provide recommendations for a great dining experience.
• Anticipate guest needs, support your team and maintain high energy in a fast-moving environment.
• Work collaboratively with colleagues to ensure a seamless guest experience.
• Understand food safety requirements and be mindful of allergies to ensure guest confidence.

Skills

Hospitality experience

Guest-centric

Communication skills

Energetic & reliable

Quick on your feet

Barista skills

Job description

Company Description

Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand.

From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City.

Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

Job Description

Our Food & Beverage Attendant role is all about energy, action, and delivering awesome guest experiences. If you love staying active, enjoy working in a team, and want to be part of something exciting - this is for you!

• Show Manaakitanga: Hospitality is about people - greet guests with warmth, make them feel at home, and create memorable experiences through genuine connections.
• An Active & Dynamic Role: You’ll be on your feet, delivering food & drinks, engaging with guests, and keeping service running smoothly.
• Be the Menu Expert: Share your knowledge of our offerings, provide recommendations, and enhance the dining experience with confident and thoughtful service.
• Stay Sharp & Think Ahead: Anticipate guest needs, support your team, and keep the energy high in a fast-moving environment.
• Teamwork is Key: Work collaboratively with colleagues to create a seamless and an enjoyable experience for every guest.
• Commitment to Safety: Understand food safety requirements, be mindful of allergies, and ensure every guest dines with confidence.

Qualifications

You will be:

• Hospitality Experienced: Preferably with experience in medium to large restaurants; 5-star hotel experience is a bonus
• Guest-Centric: At least 3+ years in customer service, with a passion for creating great guest experiences
• Confident & Clear: Excellent communication skills, in person and on the phone - including taking room service orders professionally
• Energetic & Reliable: Positive, proactive, and ready to lift the vibe of the team.
• Quick on Your Feet: Thrive in fast-paced settings, multitask with ease, and stay composed under pressure
• Barista-Skilled: Coffee-making skills are a huge plus!

Why Join Us?

• Access to Accor Academy and earn while you learn!
• Enjoy exclusive discounts on dining and accommodation worldwide
• Complimentary meals during shifts
• Paid parking at Park & Ride Auckland Airport
• Paid Birthday Leave
• Earn bonuses through our Refer a Friend incentive
• Access Accor’s industry-leading Parental Leave Scheme
• Free and confidential access to our Employee Assistance Program

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.