Food & Beverage Attendant

SO/ Auckland; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Staff meal on shift

Uniform provided

Accommodation discounts across Ennismò

Family & Friends hotel discounts

Career progression opportunities

Annual complimentary night

Job summary

SO/ Auckland is seeking a Full-Time Food & Beverage Attendant to deliver exceptional 5-star service in a luxury, design-forward setting located in Auckland CBD. You will work hands-on as part of a team, manage guest interactions, and uphold standards across bar and dining areas.

Bring customer-service focus, experience in high-paced environments, and a flexible roster. Training and progression with Ennismore/Accor await the right candidate.

Qualifications

• High level of customer service to external and internal customers
• Some knowledge of H&S guidelines helpful
• Ability to work independently with trust from management
• Previous experience in Food & Beverage
• Exceptional grooming and communication, willingness to provide best service
• Experience in high-paced/luxury environments is advantageous but not required
• Able to work on rotating rosters including weekends and public holidays

Responsibilities

• Be accountable on a shift basis for the outlet operations with hands-on leadership
• Perform basic day-to-day F&B service
• Prepare bar areas and manage stock levels, advise on replacements
• Open and close the F&B outlet
• Ensure the club lounge is clean and presentable to the highest standard
• Take orders, suggestive selling, and ensure accuracy for the kitchen and cashier
• Use the POS system correctly and adhere to hygiene and safety regulations
• Deliver orders promptly from kitchen and bar to guests
• Monitor quality of food and beverage service
• Provide the highest standard of guest service
• Keep tables and service areas clean
• Manage your designated section and stations
• Maintain clean side stations and knowledge of beverages offered
• Maintain hygienic service techniques

Skills

Customer service

H&S knowledge

Independent

F&B experience

Grooming & communication

Luxury environment experience

Flexible roster

Job description

Company Description

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms. We are currently look for a Full-Time Food & Beverage Attendant who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

Your responsibilities:

• Be accountable on a shift basis for the operations of the outlet through effective people management. This role is ‘hands on’, working as part of a team to provide efficient 5 star service.
• Perform basic day-to-day food and beverage service.
• Prepare bar areas, ensuring an adequate supplies and suitable stock levels within the bars to service the operation. Advise the manager of replacement requirements.
• Opening and closing of Food & Beverage outlet.
• Ensure that club lounge is clean and presentable to the highest standard for our guests
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.
• Ensure accuracy by repeating order(s) to the guests.
• Ensure that dockets are written clearly and correctly, so the cashier and kitchen can fulfill their duties effectively.
• Ensuring to use the POS (Point of Sale) system correctly.
• Adhered to H&S regulations at all times such as Responsible Service of Alcohol, Food hygiene etc
• Deliver orders promptly from the production area. (Kitchen and Bar area)
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced when delivered to the table.
• Monitor the quality of all menu and food production and service to ensure high standards are maintained at all times.
• Providing the highest standard service to the guest.
• Keep tables and service areas clean and tidy as per procedure manual.
• Take responsibility for your designated section and station.
• Maintaining side stations are clean and organized daily.
• Maintain a working knowledge of beverages offered and how to prepare and serve them.
• Maintain hygienic food service techniques during service.

We are looking for passionate, creative, playful and confident people!

Qualifications

• Ability to provide a high level of customer service to both external and internal customers and reinforce wherever possible our commitment to customer service
• Some knowledge of H&S guidelines useful.
• Can work independently and responsibility with a high level of trust between yourself and management
• Previous experience in similar role within Food & Beverage
• Exceptional grooming & articulate in communication and willingness to provde the best customer service
• Previous experience within a high paced/luxury environment is highly advantageous but not required
• You understand the nature of the business and can work on a rotating roster basis, including weekends and public holidays

Additional Information

• Staff meal while on shift
• Uniform provided and laundered
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Ennismore/ Accor
• Annual reward of a free night's accommodation at the hotel and additional perks!

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.