Dynamic F&B Attendant — Guest Experience Pro

Pullman Hotels & Resorts; Auckland; On-site; NZD 30,000 - 39,000; Full time

Benefits offered by this job

Accor Academy

Dining discounts

Accommodation discounts

Complimentary meals

Paid parking

Birthday leave

Refer a Friend bonus

Parental leave

Employee assistance program

Job summary

Te Arikinui Pullman Auckland Airport is seeking a Food & Beverage Attendant who brings energy and a guest-first mindset to a vibrant team. You will serve food and drinks, share menu knowledge, and engage with guests to create memorable experiences on busy shifts.

If you are proactive, communicative, and thrive in a dynamic hotel environment, this role is for you. Join a luxury airport hotel with a focus on hospitality excellence, teamwork, and safety, while enjoying staff benefits and growth

Qualifications

• Hospitality experience in medium to large restaurants; 5-star hotel experience is a bonus.
• 3+ years in customer service with a passion for guest experiences.
• Excellent communication skills in person and on the phone, including taking room service orders.
• Energetic, proactive and able to lift the vibe of the team.
• Thrives in fast-paced settings, multitasks with ease and stays composed under pressure.
• Barista skills are a plus.

Responsibilities

• Greet guests warmly and create memorable experiences.
• Deliver food and drinks, engage with guests, and keep service running smoothly.
• Share knowledge of offerings and provide recommendations for a great dining experience.
• Anticipate guest needs, support your team and maintain high energy in a fast-moving environment.
• Work collaboratively with colleagues to ensure a seamless guest experience.
• Understand food safety requirements and be mindful of allergies to ensure guest confidence.

Skills

Hospitality experience

Guest-centric

Communication skills

Energetic & reliable

Quick on your feet

Barista skills

Job description

Te Arikinui Pullman Auckland Airport is seeking a Food & Beverage Attendant who brings energy and a guest-first mindset to a vibrant team. You will serve food and drinks, share menu knowledge, and engage with guests to create memorable experiences on busy shifts.

If you are proactive, communicative, and thrive in a dynamic hotel environment, this role is for you. Join a luxury airport hotel with a focus on hospitality excellence, teamwork, and safety, while enjoying staff benefits and growth