Firearms Registry Administrator – Customer-Focused NZ Role

NZ Police; New Zealand; À distance; NZD 58 000 - 71 000; Plein temps

Résumé du poste

New Zealand Police is partnering with Firearms Safety and Education NZ to recruit Arms Administrators in Auckland. You will be the first point of contact for firearms licence holders, processing registrations and guiding licensing processes while maintaining accurate records.

The role requires strong communication, attention to detail and the ability to manage priorities across multiple systems. Working hours are Monday to Friday 8:00–5:00 with a six-week rotating roster; start January 2027;

Responsabilités

• Provide professional, accurate, and timely customer service through inbound and outbound phone calls, emails, and other communication channels, ensuring enquiries are resolved efficiently and effectively.
• Assist firearms licence holders with firearms registrations and related Firearms Registry transactions.
• Provide accurate information and guidance on firearms licensing processes, registration requirements, and general firearms-related enquiries.
• Process firearms registrations and maintain accurate records across the Firearms Registry and associated systems.
• Complete administrative tasks efficiently and accurately, including data entry, record maintenance, and document management.
• Work collaboratively with colleagues to support service delivery objectives while demonstrating professionalism, sound judgement, and care when handling sensitive information.

Description du poste

New Zealand Police is partnering with Firearms Safety and Education NZ to recruit Arms Administrators in Auckland. You will be the first point of contact for firearms licence holders, processing registrations and guiding licensing processes while maintaining accurate records.

The role requires strong communication, attention to detail and the ability to manage priorities across multiple systems. Working hours are Monday to Friday 8:00–5:00 with a six-week rotating roster; start January 2027;