Firearms Licensing & Registry Specialist

New Zealand Government

Porirua

On-site

NZD 58,000 - 71,000

Full time

6 days ago

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Job summary

Firearms Safety and Education NZ is seeking an Arms Administrator to be the primary contact for firearms licence holders, delivering exceptional customer service and expert guidance on licensing matters.

In this fast-paced role, you will respond to enquiries, process registrations, maintain accurate records, and navigate multiple systems with professionalism and sound judgement. The position operates Monday to Friday with a six-week roster, starting January 2027.

Qualifications

Strong communication skills and a high level of customer service experience.
Excellent attention to detail and sound judgment in handling sensitive information.
Ability to manage competing priorities across multiple systems.

Responsibilities

Provide professional, accurate, and timely customer service through inbound and outbound calls, emails, and other channels.
Assist firearms licence holders with registrations and related Firearms Registry transactions.
Provide guidance on licensing processes, registration requirements, and firearms enquiries.
Process firearms registrations and maintain accurate records across the Firearms Registry systems.
Complete administrative tasks including data entry, record maintenance and document management.
Collaborate with colleagues to support service delivery objectives with professionalism and discretion.