Firearms Licensing & Registry Specialist

New Zealand Police; Wellington; Hybrid; NZD 60,000 - 80,000; Full time

Job summary

Firearms Safety and Education NZ in Wellington is seeking an Arms Administrator to provide high‑quality customer service and support to firearms licence holders across the Firearms Registry.

In this fast paced, privacy‑sensitive role, you will respond to enquiries, process registrations, maintain records, and guide licensing requirements, working across multiple systems and teams to deliver accurate, timely service.

Qualifications

Responsibilities

• Provide professional, accurate, and timely customer service through inbound and outbound phone calls, emails, and other communication channels, ensuring enquiries are resolved efficiently and effectively.
• Assist firearms licence holders with firearms registrations and related Firearms Registry transactions.
• Provide accurate information and guidance on firearms licensing processes, registration requirements, and general firearms-related enquiries.
• Process firearms registrations and maintain accurate records across the Firearms Registry and associated systems.
• Complete administrative tasks efficiently and accurately, including data entry, record maintenance, and document management.
• Work collaboratively with colleagues to support service delivery objectives while demonstrating professionalism, sound judgement, and care when handling sensitive information.

Job description

Firearms Safety and Education NZ in Wellington is seeking an Arms Administrator to provide high‑quality customer service and support to firearms licence holders across the Firearms Registry.

In this fast paced, privacy‑sensitive role, you will respond to enquiries, process registrations, maintain records, and guide licensing requirements, working across multiple systems and teams to deliver accurate, timely service.