Firearms Licensing Administrator

New Zealand Government; Auckland; On-site; NZD 58,000 - 71,000; Full time

Job summary

Firearms Safety and Education NZ is recruiting for an Arms Administrator in Auckland. The role provides professional customer service via phone, email, and other channels, assisting licence holders with firearm registrations and related transactions.

You will deliver accurate information on licensing processes, maintain precise records, and perform administrative tasks with diligence, collaborating with colleagues to support secure and compliant firearms management.

Qualifications

• Provide professional, accurate, and timely customer service through inbound and outbound phone calls, emails, and other communication channels, ensuring enquiries are resolved efficiently and effectively.
• Assist firearms licence holders with firearms registrations and related Firearms Registry transactions.
• Provide accurate information and guidance on firearms licensing processes, registration requirements, and general firearms-related enquiries.
• Process firearms registrations and maintain accurate records across the Firearms Registry and associated systems.
• Complete administrative tasks efficiently and accurately, including data entry, record maintenance, and document management.
• Work collaboratively with colleagues to support service delivery objectives while demonstrating professionalism, sound judgement, and care when handling sensitive information.

Responsibilities

• Provide professional, accurate, and timely customer service through inbound and outbound phone calls, emails, and other communication channels, ensuring enquiries are resolved efficiently and effectively.
• Assist firearms licence holders with firearms registrations and related Firearms Registry transactions.
• Provide accurate information and guidance on firearms licensing processes, registration requirements, and general firearms-related enquiries.
• Process firearms registrations and maintain accurate records across the Firearms Registry and associated systems.
• Complete administrative tasks efficiently and accurately, including data entry, record maintenance, and document management.
• Work collaboratively with colleagues to support service delivery objectives while demonstrating professionalism, sound judgement, and care when handling sensitive information.

Job description

Firearms Safety and Education NZ is recruiting for an Arms Administrator in Auckland. The role provides professional customer service via phone, email, and other channels, assisting licence holders with firearm registrations and related transactions.

You will deliver accurate information on licensing processes, maintain precise records, and perform administrative tasks with diligence, collaborating with colleagues to support secure and compliant firearms management.