Arms Administrator

New Zealand Government; Porirua; Sur place; NZD 58 000 - 71 000; Plein temps

Résumé du poste

Firearms Safety and Education NZ is seeking an Arms Administrator to be the primary contact for firearms licence holders, delivering exceptional customer service and expert guidance on licensing matters.

In this fast-paced role, you will respond to enquiries, process registrations, maintain accurate records, and navigate multiple systems with professionalism and sound judgement. The position operates Monday to Friday with a six-week roster, starting January 2027.

Qualifications

• Strong communication skills and a high level of customer service experience.
• Excellent attention to detail and sound judgment in handling sensitive information.
• Ability to manage competing priorities across multiple systems.

Responsabilités

• Provide professional, accurate, and timely customer service through inbound and outbound calls, emails, and other channels.
• Assist firearms licence holders with registrations and related Firearms Registry transactions.
• Provide guidance on licensing processes, registration requirements, and firearms enquiries.
• Process firearms registrations and maintain accurate records across the Firearms Registry systems.
• Complete administrative tasks including data entry, record maintenance and document management.
• Collaborate with colleagues to support service delivery objectives with professionalism and discretion.

Connaissances

Customer service

Communication

Attention to detail

Record keeping

Data entry

Description du poste

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We are working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change. Arms Administrator * Location - Wellington * Salary - $64,161.00 * Permanent Employee * Multiple positions available Firearms Safety and Education New Zealand is New Zealand’s Firearms Regulator. Our Vision is to ensure the possession and use of firearms in Aotearoa is the safest in the world. To achieve this, Firearms Safety and Education delivers four core functions: effectively implementing the firearms licensing systems; managing the Firearms Registry; educating people to enable compliance with their legislative responsibilities; and promoting the safe possession and lawful use of firearms. We are committed to fostering a culture of safe and responsible firearms use, gun ownership and awareness by working collaboratively with the firearms community, our stakeholders, and fellow agencies.

About the role

As an Arms Administrator, you'll be a key point of contact for firearms licence holders, delivering exceptional customer service and support across the Firearms Registry. In this fast-paced role, you'll respond to enquiries, process firearms registrations, maintain accurate records, and provide guidance on licensing and firearms-related matters. Success in this role requires strong communication skills, attention to detail, sound judgement, and the ability to manage competing priorities across multiple systems. Your work will directly contribute to supporting the safe and lawful possession of firearms in Aotearoa New Zealand. Our business hours are Monday to Friday, 8.00am to 5.00pm. Flexibility is required, including participation in a six-week rotational roster with start times of 8.00am, 8.30am, and 9.00am. These roles are anticipated to commence in January 2027.

Key Deliverables

• Provide professional, accurate, and timely customer service through inbound and outbound phone calls, emails, and other communication channels, ensuring enquiries are resolved efficiently and effectively.
• Assist firearms licence holders with firearms registrations and related Firearms Registry transactions.
• Provide accurate information and guidance on firearms licensing processes, registration requirements, and general firearms-related enquiries.
• Process firearms registrations and maintain accurate records across the Firearms Registry and associated systems.
• Complete administrative tasks efficiently and accurately, including data entry, record maintenance, and document management.
• Work collaboratively with colleagues to support service delivery objectives while demonstrating professionalism, sound judgement, and care when handling sensitive information.

Working at Firearms Safety and Education NZ

Come and join a team who are passionate about ensuring the possession and use of firearms in Aotearoa is the safest in the world. We as the firearms regulator, collaborate closely with both the Ministry of Justice and NZ Police. The Ministry of Justice is responsible for policy advice and system oversight and NZ Police is responsible for law enforcement function. Together we seek to continuously improve our approach across the firearms regulatory environment. Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high-performing teams, and the way that you lead yourself or others. If you want to contribute to keeping our communities safe and enjoy purposeful and meaningful work then come join our highly motivated team.

Firearms Safety and Education New Zealand (FSE) is the new autonomous firearms regulator. It replaces Te Tari Pūreke – Firearms Safety Authority. NZ Police is the host agency for FSE, which means NZ Police provides a range of corporate support including IT, finance, human resources and other shared services where operational responsibilities overlap. This is set out in an agreed Working Arrangement. This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements.

To view the position description for this role please copy and paste this link into a new browser: https://www.police.govt.nz/sites/default/files/pd/2026-10/Arms%20Administrator%20-%20FSE.pdf

All applicants must have the right to work in New Zealand.

Before confirmation of hire, pre-employment checks will be undertaken.

Please contact [e-mail] with any questions about this vacancy.

Please note: Deadline for applications is 5:00 pm Sunday 1st November 2026. We encourage early applications, as this vacancy may close prior to the advertised closing date if a high volume of applications is received.