Firearms Licensing & Registry Administrator

New Zealand Police; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Job summary

Firearms Safety and Education NZ seeks an Arms Administrator to be a key contact for firearms licence holders, delivering exceptional customer service and supporting the Firearms Registry. You will respond to enquiries, process registrations, and ensure records are accurate across multiple systems.

The role requires strong communication, attention to detail and the ability to prioritise tasks in a fast-paced environment, with a six-week rotating roster and start times across mornings.

Qualifications

• Strong communication skills and client service focus.
• Excellent attention to detail and sound judgement.
• Ability to manage multiple tasks across systems and maintain accurate records.
• Professional handling of sensitive information and data entry.

Responsibilities

• Provide professional, accurate, and timely customer service via calls, emails, and other channels.
• Assist firearms licence holders with registrations and related transactions.
• Give clear information on licensing processes and requirements.
• Process registrations and maintain records across the Firearms Registry.

Skills

Customer service

Attention to detail

Communication

Record management

Job description

Firearms Safety and Education NZ seeks an Arms Administrator to be a key contact for firearms licence holders, delivering exceptional customer service and supporting the Firearms Registry. You will respond to enquiries, process registrations, and ensure records are accurate across multiple systems.

The role requires strong communication, attention to detail and the ability to prioritise tasks in a fast-paced environment, with a six-week rotating roster and start times across mornings.