Field Service Technician

Womentech Network; Waikato; Remote; NZD 65,000 - 85,000; Full time

Job summary

Aristocrat seeks a highly motivated Field Service Technician to join our New Zealand team. You will service and install gaming equipment, manage spare parts, and deliver exceptional customer support across client sites in Waikato/Bay of Plenty.

The role offers remote work with travel to client locations and weekend on-call rotations. You will develop your skills through on-the-job training while contributing to safe, reliable operation of gaming devices and equipment, ensuring a world-class

Qualifications

• Proven ability to deliver excellent customer service.
• Technical background in appliance servicing and installations preferred.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Outstanding time management and organizational abilities.
• Effective written and verbal communication skills.
• Open to weekend on-call rotations.
• Familiarity with inventory management practices is a plus.

Responsibilities

• Perform appliance servicing, break fix, and installations for gaming equipment.
• Manage inventory levels to support service requirements.
• Deliver excellent customer service and resolve client concerns promptly.
• Conduct routine maintenance checks to ensure flawless operation.
• Collaborate with the technical team to diagnose and troubleshoot equipment issues.
• Maintain accurate service records and documentation for repairs and installations.
• Adhere to safety standards and company policies; participate in on-call rotations.
• Provide training and support to clients on equipment usage and maintenance.
• Travel to client locations as needed to perform service tasks.
• Communicate with clients and internal teams to determine service needs.

Skills

Customer service

Technical background

Diagnostics & problem solving

Independent worker

Team collaboration

Time management

Communication skills

On-call readiness

Inventory management

Learning agility

Job description

Aristocrat seeks a highly motivated Field Service Technician to become part of our ambitious New Zealand team. Our mission at Aristocrat is to bring happiness to life through the power of play. In this position, you will play a key part in achieving that goal. Our culture centers on collaboration, innovation, and a dedication to delivering flawless service. This role is critical to our organization as it ensures seamless operation of our gaming equipment, giving customers a world-class experience.

As a Field Service Technician, you will have the outstanding chance to work remotely, based in Waikato/Bay of Plenty region NZ. This position offers the excitement of diverse challenges and the happiness of successfully delivering technical solutions. We provide comprehensive on-the-job training, empowering you to develop your skills and excel in your role. Join us in making a significant impact while advancing your career with Aristocrat!

What You'll Do

• Perform appliance servicing, break fix, and installations for gaming equipment.
• Manage inventory efficiently, ensuring adequate stock levels for service requirements.
• Deliver outstanding customer service, addressing and resolving client concerns promptly.
• Conduct routine maintenance checks to guarantee flawless operation of equipment.
• Collaborate with the technical team to diagnose and troubleshoot equipment issues.
• Maintain accurate service records and documentation for all repairs and installations.
• Ensure compliance with safety standards and company policies.
• Provide training and support to clients on equipment usage and maintenance.
• Take part in weekend on-call rotations to handle urgent service requests.
• Travel to various client locations as needed to perform service tasks.
• Communicate effectively with clients and internal teams to determine service needs.
• Continuously seek opportunities to improve service delivery and client happiness.

What We're Looking For

• Full New Zealand driver's license is strictly required.
• Proven ability to deliver excellent customer service.
• Technical background in appliance servicing and installations is preferred.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a collaborative team.
• Outstanding time management and organizational abilities.
• Effective communication skills, both written and verbal.
• Open to taking part in weekend on-call rotations.
• Familiarity with inventory management practices is a plus.
• Enthusiasm for learning and adapting to new technologies.

Тази длъжностна характеристика може да е била прегледана и подобрена с помощта на инструменти с изкуствен интелект с цел повишаване на нейната яснота, последователност и приобщаващ характер. Цялото окончателно съдържание, изискванията за длъжността и решенията за наемане остават предмет на преглед и одобрение от Aristocrat.

Философия на възнаграждението

Предлагаме цялостен пакет от възнаграждения и придобивки, създаден да остане конкурентен на пазара, да подкрепя вашето благосъстояние и да признава приноса ви към нашия успех. Нашият подход се основава на принципа за възнаграждение според представянето, като насърчава и възнаграждава индивидуалния принос. Конкретният ви пакет на възнаграждение ще бъде определен въз основа на фактори като умения, опит, квалификации и местоположение.

В зависимост от вашата роля и местоположение може да имате право на годишни бонуси и стимули, придобивки за здраве и благосъстояние, платен отпуск, пенсионни планове, застрахователно покритие и други местни или законово установени придобивки.

Конкретни подробности относно възнаграждението и придобивките за тази позиция ще бъдат обсъдени по време на процеса на подбор.