Remote Field Service Technician – Gaming Equipment NZ

Aristocrat Leisure; Thames; Remote; NZD 55,000 - 90,000; Full time

Job summary

Aristocrat Leisure in New Zealand seeks a Field Service Technician to service and install gaming equipment, travel to client sites, and support customers remotely from the Waikato/Bay of Plenty region. The role includes on-call rotations and comprehensive on-the-job training.

You will join a collaborative team focused on delivering flawless service, with opportunities to grow technical and customer-facing skills while supporting world-class operations.

Qualifications

• Strong technical background in appliance servicing and installations.
• Proven ability to deliver excellent customer service.
• Full New Zealand driver’s license is required.
• Able to work independently and in a collaborative team.
• Willing to participate in weekend on-call rotations.
• Excellent time management and organizational skills.

Responsibilities

• Perform appliance servicing, break fix, and installations for gaming equipment.
• Manage inventory and ensure adequate stock levels for service requirements.
• Deliver outstanding customer service and resolve client concerns promptly.
• Conduct routine maintenance checks to guarantee flawless operation.
• Travel to client locations as needed to perform service tasks.
• Maintain accurate service records and documentation for repairs and installations.
• Provide training and support to clients on equipment usage and maintenance.
• Participate in weekend on-call rotations.

Skills

Customer service

Problem solving

Communication

Time management

Independent work

Team collaboration

On-call readiness

Driver's license

Job description

Aristocrat Leisure in New Zealand seeks a Field Service Technician to service and install gaming equipment, travel to client sites, and support customers remotely from the Waikato/Bay of Plenty region. The role includes on-call rotations and comprehensive on-the-job training.

You will join a collaborative team focused on delivering flawless service, with opportunities to grow technical and customer-facing skills while supporting world-class operations.