Field Service Technician

Aristocrat Leisure; Thames; Remote; NZD 55,000 - 90,000; Full time

Job summary

Aristocrat Leisure in New Zealand seeks a Field Service Technician to service and install gaming equipment, travel to client sites, and support customers remotely from the Waikato/Bay of Plenty region. The role includes on-call rotations and comprehensive on-the-job training.

You will join a collaborative team focused on delivering flawless service, with opportunities to grow technical and customer-facing skills while supporting world-class operations.

Qualifications

• Strong technical background in appliance servicing and installations.
• Proven ability to deliver excellent customer service.
• Full New Zealand driver’s license is required.
• Able to work independently and in a collaborative team.
• Willing to participate in weekend on-call rotations.
• Excellent time management and organizational skills.

Responsibilities

• Perform appliance servicing, break fix, and installations for gaming equipment.
• Manage inventory and ensure adequate stock levels for service requirements.
• Deliver outstanding customer service and resolve client concerns promptly.
• Conduct routine maintenance checks to guarantee flawless operation.
• Travel to client locations as needed to perform service tasks.
• Maintain accurate service records and documentation for repairs and installations.
• Provide training and support to clients on equipment usage and maintenance.
• Participate in weekend on-call rotations.

Skills

Customer service

Problem solving

Communication

Time management

Independent work

Team collaboration

On-call readiness

Driver's license

Job description

Aristocrat seeks a highly motivated Field Service Technician to become part of our ambitious New Zealand team. Our mission at Aristocrat is to bring happiness to life through the power of play. In this position, you will play a key part in achieving that goal. Our culture centers on collaboration, innovation, and a dedication to delivering flawless service. This role is critical to our organization as it ensures seamless operation of our gaming equipment, giving customers a world-class experience.As a Field Service Technician, you will have the outstanding chance to work remotely, based in Waikato/Bay of Plenty region NZ. This position offers the excitement of diverse challenges and the happiness of successfully delivering technical solutions. We provide comprehensive on-the-job training, empowering you to develop your skills and excel in your role. Join us in making a significant impact while advancing your career with Aristocrat!What You'll DoPerform appliance servicing, break fix, and installations for gaming equipment.Manage inventory efficiently, ensuring adequate stock levels for service requirements.Deliver outstanding customer service, addressing and resolving client concerns promptly.Conduct routine maintenance checks to guarantee flawless operation of equipment.Collaborate with the technical team to diagnose and troubleshoot equipment issues.Maintain accurate service records and documentation for all repairs and installations.Ensure compliance with safety standards and company policies.Provide training and support to clients on equipment usage and maintenance.Take part in weekend on-call rotations to handle urgent service requests.Travel to various client locations as needed to perform service tasks.Communicate effectively with clients and internal teams to determine service needs.Continuously seek opportunities to improve service delivery and client happiness.What We're Looking ForFull New Zealand driver's license is strictly required.Proven ability to deliver excellent customer service.Technical background in appliance servicing and installations is preferred.Strong problem-solving skills and attention to detail.Ability to work independently and as part of a collaborative team.Outstanding time management and organizational abilities.Effective communication skills, both written and verbal.Open to taking part in weekend on-call rotations.Familiarity with inventory management practices is a plus.Enthusiasm for learning and adapting to new technologies.If you're ready to compete in a dynamic environment and contribute to our world-class operations, apply today and become part of the Aristocrat family!This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.Compensation PhilosophyWe offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.Specific details about compensation and benefits for this position will be discussed during the recruitment process.