Field Service Engineer - Auckland

NCR Corporation; New Zealand; Remote; NZD 70,000 - 90,000; Full time

Job summary

NCR Voyix is seeking a Field Service Engineer in New Zealand to visit customer sites, diagnose and repair SCO, POS, and other NCR Voyix equipment. You will work with our APAC Field Services team, reporting to the NZ Operations Manager, and may travel regionally as required.

The role emphasizes on-site problem solving, customer service, and continuous training to stay current with technology. The successful candidate will have a NZ residence or citizenship, a valid NZ driver’s license, and a

Qualifications

• Basic computer skills incl. Windows OS navigation and MS Office familiarity.
• Experience in PC hardware maintenance and support.
• High level of mechanical/electrical aptitude.

Responsibilities

• Diagnose and repair SCO, POS machines and NCR Voyix products for customers.
• Perform preventative maintenance on assigned products; diagnose issues, repairs, replacements.
• Manage parts and organize inventory; report calls and activity promptly.
• Track and report all expenses related to service delivery.
• Capture detailed customer asset information for invoicing and billing.
• Engage in continuous training online and in classrooms.
• Work autonomously in field and office environments.
• Own customer issues to resolution with respect to SLA.

Skills

Windows OS

PC hardware maintenance

Electrical/mechanical aptitude

Education

Electronics/IT domain qualification

Tools

NCR Voyix equipment

Job description

About NCR VOYIX

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Position

Position: Field Service Engineer/ Customer Engineer (I) Note: New Zealand Permanent Residence or Citizenship is required As one of our Field Service Engineers, each day will not look the same! Using your company fleet vehicle and provided tools, you will visit various customer sites to ensure onsite resolutions for our customers. You will provide outstanding support and technical expertise and will be focused on delivering excellent service to our customers in your assigned territory. Reporting to NZ Operations Manager and as a key member of our APAC Field Services team; you will undertake product training when you start with us, along with ongoing access to our Global Technical Support Services. With career development a focus, opportunities throughout the business periodically arise, delivering mutual benefit and satisfaction.

Key Areas of Responsibilities

• Diagnose and Repair Self Check Out (SCO), Point of Sale (POS) Machines and other NCR Voyix products for our customers
• Perform periodic preventative maintenance on assigned products; diagnose problems, make repairs, and replace components or modules
• Parts management and organisation
• Accurate and prompt reporting of calls and activity, as well as other reporting as required
• Tracking and reporting all expenses incurred in the delivery of services
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities
• Continuous training online and in classrooms
• Work autonomously in the field and office
• Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements (SLA)
• May require occasional regional and in-country travel, including overnight stays away from home
• Work to achieve the Key Performance Indicators established on a routine basis to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority

Basic Qualifications

• Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
• Experience in PC Hardware Maintenance and support
• High level of mechanical/electrical aptitude

Preferred Qualifications

• Electro-mechanical device repair and aptitude
• Previous experience in NCR or similar equipment is a plus
• Recognized qualification within the Electronics or IT Domain preferred

To be successful for this role, you must have

• Passion for new technology
• Willing to travel and complete service calls as assigned
• Able to work autonomously, professionally and be an excellent communicator
• Valid New Zealand Driver's license
• Strong customer service skills
• Experience with electromechanical equipment
• High attention to detail
• Be in New Zealand and have NZ Residence or Citizenship
• Be able to work non-standard shifts; 5 day week including a weekend day

Offers of employment

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Company Culture

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.