Field Operations Engineer: Build Tools & Scale Hardware Ops

Halter; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Meaningful work

Growth opportunities

Personal growth fund

Collaborative culture

Job summary

Halter is looking for an Intermediate Field Operations Engineer to join our Auckland-based Field Operations team. You will monitor the hardware fleet, triage issues, and coordinate resolutions while building internal tooling and automations to scale globally.

You will collaborate with Field Engineers, Product, Deployment, Customer Experience, and Software teams to improve detection, investigation, and resolution of incidents.

Qualifications

• Hands-on experience in technical operations, support engineering, or a similar role.
• Background in Computer Science, Software Engineering, Mechatronics or similar is useful but not required.

Responsibilities

• Monitor fleet performance and provide operational support.
• Triages issues and coordinates resolution with teams.
• Lead investigations end-to-end from triage to root cause.
• Collaborate with Deployment, Product, and Engineering on incidents and follow-ups.
• Build and improve internal tooling, dashboards, and automation.
• Document knowledge bases for known issues.

Skills

Technical operations

Analytical skills

Troubleshooting

Dashboard tools

Data fluency

Education

Computer Science/Software Engineering/Mechatronics

Tools

Node.js

Kotlin

Go

Job description

Halter is looking for an Intermediate Field Operations Engineer to join our Auckland-based Field Operations team. You will monitor the hardware fleet, triage issues, and coordinate resolutions while building internal tooling and automations to scale globally.

You will collaborate with Field Engineers, Product, Deployment, Customer Experience, and Software teams to improve detection, investigation, and resolution of incidents.