Ticketing & Customer Service Coordinator

Vibrant Music Hall; Christchurch; Hybrid; NZD 40,000 - 60,000; Full time

Benefits offered by this job

Concert access

Flexible work arrangements

Career development

Wellness programs

Job summary

Team Event in Christchurch is seeking a Ticketing & Customer Service Coordinator for a fixed-term 4-month contract to manage ticketing, provide customer support, and assist the events team. You will liaise with ticketing providers, handle comps, and monitor sales and inquiries across channels.

The role requires experience in ticketing or event administration, strong communication, and the ability to multitask during busy on-sale periods.

Qualifications

• Background in ticketing, customer service or event administration, ideally within festivals, live entertainment or hospitality.
• Working knowledge of ticketing platforms and the ability to pick up new systems quickly.
• Written communication: a friendly, professional tone across email and social media.
• Attention to detail in managing allocations, pricing and records, with confidence reporting on sales data.
• Calm under pressure with good judgement to escalate complex or sensitive issues as needed.
• Multitasking to juggle priorities in a fast-paced environment, especially around on-sales and events.
• Team player who collaborates across departments.
• Availability to work event days, including weekends and extended hours.

Responsibilities

• Ticketing administration: Manage ticket types, pricing, allocations, holds, releases and promo codes across all Team Event festivals.
• Complimentary tickets: Issue and track comps for artists, sponsors, media, partners and staff, ensuring approvals.
• Provider liaison: Work with ticketing providers to implement changes and troubleshoot issues quickly.
• Sales reporting: Monitor ticket sales and share regular updates with the marketing and events team.
• Customer enquiries: Respond to email and social media enquiries on purchases, refunds, transfers, ticket access and information.
• Community monitoring: Monitor event social channels and escalate sensitive issues when needed.
• FAQs and information: Maintain customer-facing ticketing and event information.
• Event and team support: Provide event-day ticketing and customer support and general admin support to the marketing and events team.

Skills

Ticketing experience

Customer service

Event administration

Ticketing platforms

Communication

Attention to detail

Calm under pressure

Multitasking

Team player

Weekend availability

Tools

Ticketing platforms

Job description

Job Summary:**About Team Event:**Team Event is a full-service event production company delivering some of Australasia's most loved festivals and consumer events, including Electric Avenue, The Great Kiwi Beer Festival and Nostalgia, plus huge one-off concerts in Hagley Park. As part of the Live Nation Group, we're a creative, fast-moving team that makes big events happen. If that sounds like you, we'd love to hear from you.**About the role:**Ready to help bring Christchurch's biggest festivals to life? Team Event is looking for a **Ticketing & Customer Service Coordinator** to keep the customer journey running smoothly from on sale to event day.Team Event is a full-service event production company behind some of Australasia's most loved festivals and consumer events, including Electric Avenue, The Great Kiwi Beer Festival and Nostalgia, plus huge one-off concerts in Hagley Park. You'll be the go-to person for ticketing and customer support, working closely with ticketing providers and the wider marketing and events team.This is a fixed term contract for 4 months, reporting to the Marketing Manager. If you think you have what it takes, apply now with your **resume** and a **cover letter** outlining why you're the perfect fit for this role.**What you’ll be doing:*** **Ticketing administration:**Manage ticket types, pricing, allocations, holds, releases and promo codes across all Team Event festivals.* **Complimentary tickets:**Issue and track comps for artists, sponsors, media, partners and staff, ensuring allocations are approved and accurately recorded.* **Provider liaison:**Work with ticketing providers to implement changes and troubleshoot issues quickly.* **Sales reporting:**Monitor ticket sales and share regular updates with the marketing and events team.* **Customer enquiries:**Respond to email and social media enquiries on purchases, refunds, transfers, ticket access and general event information.* **Community monitoring:**Keep an eye on event social channels and sentiment, escalating complex or sensitive issues where needed.* **FAQs and information:**Maintain customer-facing ticketing and event information so fans always know what's happening.* **Event and team support:**Provide event-day ticketing and customer support, plus general admin support to the marketing and events team as required.**What you’ll bring:*** **Relevant experience:**Background in ticketing, customer service or event administration, ideally within festivals, live entertainment or hospitality.* **Ticketing know-how:**Working knowledge of ticketing platforms and the ability to pick up new systems quickly.* **Written communication:**A friendly, professional tone across email and social media.* **Attention to detail:**Accuracy when managing allocations, pricing and records, and confidence reporting on sales data.* **Sound judgement:**Calm under pressure, with the instinct to know when to escalate a complex or sensitive issue.* **Multitasking:**Ability to juggle multiple priorities in a fast-paced environment, particularly around on sales and event periods.* **Team player:**An approachable, positive and reliable collaborator who's comfortable working across departments.* **Availability:**Flexibility to work event days, including weekends and extended hours as required.**The Benefits:*** A vibrant, music-focused workplace fostering creativity and collaboration.* Opportunities for professional development and career advancement.* Access to concerts, events, and other entertainment perks.* A flexible approach to when and where you work, designed to support balance in all aspects of life.* A diverse, equitable workplace where every voice matters.* Comprehensive benefits, from volunteer days to wellness programs and mental health support.**Equal Opportunities:**We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.