FCL Planner & Customer Service Coordinator

Mondiale VGL Pty; Māngere-Ōtāhuhu; On-site; NZD 65,000 - 85,000; Full time

Job summary

Mondiale VGL is seeking a dedicated FCL Planner & Customer Service Coordinator in Auckland to join our Transport team. You’ll own the customer experience across phone and email, confirm delivery requirements, and support despatch with PODs and external transport providers.

In this role you’ll monitor port bookings, vessel arrivals, and container availability, while keeping data accurate in our systems. You’ll work with the team to hit delivery targets and uphold a strong health and safety

Qualifications

• 2+ years experience in Transport or Logistics or Customer Service.
• Familiarity with a Transport Management System (TMS).
• Good working knowledge of Auckland metro area.
• Customer-first mindset with strong communication skills.
• Sharp attention to detail and strong numerical/analytical skills.
• Excellent planning, organising and time management abilities.
• Practical problem solver with high integrity.

Responsibilities

• Owning the customer experience — phones, emails, and everything in between, handled promptly and professionally.
• Confirming delivery requirements, timeframes, site access, and special instructions directly with customers.
• Providing PODs and supporting despatch as needed.
• Arranging deliveries with external transport providers.
• Securing and managing port bookings (VBS – POAL and Metroport).
• Monitoring port availability, vessel arrivals, and container availability.
• Keeping job, booking, and transport data accurate and current in our systems.
• Managing changes to delivery dates, times, and customer requirements as they come up.
• Working as one team with transport and customer service colleagues to hit operational targets.
• Playing your part in a strong health and safety culture — following procedures, reporting hazards and incidents, and looking out for your team.

Skills

Transport experience

Customer service

TMS familiarity

Auckland knowledge

Job description

FCL Planner & Customer Service Coordinator

• Full-time
• Department: Transport
• Position Title: Transport Customer Service Representative

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Please note: 7am Start

You’ll be the person customers rely on to confirm delivery windows, navigate site access quirks, and solve the curveballs that come with transport — changed dates, tight timeframes, last-minute requirements.

What you’ll be doing

• Owning the customer experience — phones, emails, and everything in between, handled promptly and professionally
• Confirming delivery requirements, timeframes, site access, and special instructions directly with customers
• Providing PODs and supporting despatch as needed
• Arranging deliveries with external transport providers
• Securing and managing port bookings (VBS – POAL and Metroport)
• Monitoring port availability, vessel arrivals, and container availability
• Keeping job, booking, and transport data accurate and current in our systems
• Managing changes to delivery dates, times, and customer requirements as they come up
• Working as one team with transport and customer service colleagues to hit operational targets
• Playing your part in a strong health and safety culture — following procedures, reporting hazards and incidents, and looking out for your team

What you’ll bring

• 2+ years previous experience inTransport or Logistics preferred & or Customer Service
• Familiarity with a Transport Management System (TMS)
• Good working knowledge ofAuckland metro area
• A genuine customer-first mindset, with the communication skills to match
• Sharp attention to detail and strong numerical/analytical skills
• Excellent planning, organising, and time management abilities
• A practical problem solver with plenty of common sense
• Action-oriented, high integrity, and someone people can trust to get it right

Why Mondiale VGL?

• Be part of a dynamic and growing team in a global company with over 40 years of industry expertise
• Join a supportive, energetic environment where no two days are the same
• Build a career where your impact drives the future of the logistics and freight teams

If you're passionate about client service and ready to take your career to the next level, we'd love to hear from you!and be part of the team at Mondiale VGL.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.