F&B Team Leader – Dynamic Hotel Restaurant Ops

Accor; Auckland; On-site; NZD 42,000 - 64,000; Full time

Benefits offered by this job

Accor Academy

Dry Cleaning of Uniform

Staff Meals

Parental Leave Scheme

Employee Assistance Program

Job summary

Mövenpick Hotel Auckland, part of Accor, is seeking an enthusiastic Food & Beverage service professional to deliver high-quality guest service in a vibrant hotel setting.

You will work across a 7-day rotating roster, collaborating with kitchen and service teams to ensure smooth operations, accurate billing, and memorable guest experiences. Experience in a similar role and strong customer service mindset are essential.

Qualifications

• Experience in a similar role with strong restaurant/bar service knowledge.
• Ability to work effectively in a busy, fast-paced environment.
• Commitment to delivering high-quality customer service.
• Clear and efficient communication with the kitchen team.
• Ability to work a rotating roster across 7 days, weekends and public holidays.

Responsibilities

• Deliver high-quality guest service by providing efficient, friendly and professional food and beverage service that meets standards, including VIP/regular guest needs and room service.
• Maintain operational excellence through proper hygiene, cleaning, mis-en-place, equipment control, stock takes, and accurate communication with kitchen and guests.
• Ensure accurate financial processes including guest billing, shift revenue reconciliation, and correct posting of charges.
• Support smooth daily operations by adhering to service times, ensuring staff competence and sales maximisation, and working flexibly across a 7-day rotating roster with early and late shifts.

Skills

Guest service

Communication

Adaptability

Flexibility

Job description

Mövenpick Hotel Auckland, part of Accor, is seeking an enthusiastic Food & Beverage service professional to deliver high-quality guest service in a vibrant hotel setting.

You will work across a 7-day rotating roster, collaborating with kitchen and service teams to ensure smooth operations, accurate billing, and memorable guest experiences. Experience in a similar role and strong customer service mindset are essential.