Evening Technical Support Representative (Temporary)

Randstad Digital New Zealand; Wellington; On-site; NZD 36,000 - 37,000; Full time

Job summary

Randstad Digital New Zealand is seeking a Technical Customer Support Representative in Wellington for a 3-6 month temporary contract starting ASAP. The role involves being the first line of contact, providing technical customer service over the phone, and logging incidents.

Evening shifts 7PM-7AM with potential weekend work, 3 weeks of paid training, in a modern central Wellington office. Ideal candidates have call centre experience, strong communication, and solid tech skills, with NZ residency

Qualifications

• Experience in a call centre environment (preferred)
• Previous experience in a customer-focused role (essential)
• Strong communication skills – both written and verbal
• Excellent system skills and a confident understanding of technology
• Problem-solving skills
• Clear criminal history and credit check
• NZ residency or citizenship

Responsibilities

• Be the first point of contact, providing technical customer service over the phone
• Troubleshoot technical issues with customers
• Log incidents and manage support processes

Skills

Communication skills

Call centre experience

Technical support

Problem-solving

System skills

Education

High school graduate

College/Pre-University

Job description

Randstad Digital New Zealand is seeking a Technical Customer Support Representative in Wellington for a 3-6 month temporary contract starting ASAP. The role involves being the first line of contact, providing technical customer service over the phone, and logging incidents.

Evening shifts 7PM-7AM with potential weekend work, 3 weeks of paid training, in a modern central Wellington office. Ideal candidates have call centre experience, strong communication, and solid tech skills, with NZ residency