Customer Service Pro - Training, Growth, Rotating Shifts

NZ Transport Agency Waka Kotahi; Hamilton; On-site; NZD 52,000 - 66,000; Full time

Benefits offered by this job

Life Insurance

Income Protection

Critical Illness Insurance

Job summary

NZ Transport Agency (Waka Kotahi) is seeking a Customer Service Representative based in our Wellington central contact centre. You will deliver outstanding service through inbound phone-based support and email interactions, providing timely and accurate advice to improve the customer experience.

We offer comprehensive onboarding and ongoing coaching, with a 40-hour week on a rotating shift pattern. Training starts with induction programmes scheduled for mid November, supporting your growth in a

Qualifications

• A passion for delivering outstanding customer service.
• Great communication skills and energetic attitude.
• Ability to adapt in a fast-paced environment.
• Innovative approach to problem solving and working smarter.
• Experience working in a Contact Centre.
• Tech-savvy with the ability to learn new systems quickly.
• Great attention to detail and ability to retain complex information.
• Willingness to learn and develop new skills.

Responsibilities

• Provide inbound phone-based support and email assistance to customers.
• Deliver timely, accurate advice to improve customer experience.
• Contribute to a positive and learning-focused team environment.
• Participate in training and onboarding to build confidence and capabilities.

Skills

Customer service

Communication

Adaptability

Problem solving

Experience in contact centre

Tech-savvy

Attention to detail

Willingness to learn

Tools

Computer literacy

Job description

NZ Transport Agency (Waka Kotahi) is seeking a Customer Service Representative based in our Wellington central contact centre. You will deliver outstanding service through inbound phone-based support and email interactions, providing timely and accurate advice to improve the customer experience.

We offer comprehensive onboarding and ongoing coaching, with a 40-hour week on a rotating shift pattern. Training starts with induction programmes scheduled for mid November, supporting your growth in a