Enterprise Farm Tech Support Specialist

Halter; Auckland; On-site; NZD 100,000 - 140,000; Full time

Benefits offered by this job

Dog-friendly office

Wellness leave

6 months parental leave

Self-development budget

Unlimited paid annual leave

Employee stock ownership plan

Health insurance

Job summary

Halter is seeking an Enterprise Specialist to own our highest-stakes customer cases with deep product knowledge and farm understanding. You’ll resolve complex issues, sometimes on a farm, and work across Support, Product, Territory Managers and Account Managers to protect and grow key accounts.

You’ll drive customer health, train the team, and build playbooks to reduce escalations. This role thrives on practical problem solving and farm-aware insights.

Qualifications

• 3+ years in a customer-facing role with ownership of outcomes.
• Demonstrated technical curiosity and problem-solving ability.
• Ability to work across Support, Product, Territory Managers and Account Managers.

Responsibilities

• Own enterprise and multi-farm accounts as the escalation point for high-stakes customers.
• Provide clear, honest updates during escalations and keep stakeholders informed.
• Drive customer health metrics and churn recovery across the enterprise base.
• Lead complex troubleshooting, gather data, reproduce issues, and validate bug reports.

Skills

Customer-focused

Technical investigation

On-farm diagnostics

Cross-team collaboration

Communication

Tools

CRM tools

Job description

Halter is seeking an Enterprise Specialist to own our highest-stakes customer cases with deep product knowledge and farm understanding. You’ll resolve complex issues, sometimes on a farm, and work across Support, Product, Territory Managers and Account Managers to protect and grow key accounts.

You’ll drive customer health, train the team, and build playbooks to reduce escalations. This role thrives on practical problem solving and farm-aware insights.