E-commerce Operations Manager

Placements24; Queenstown; Hybrid; NZD 97,000 - 161,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Health insurance and retirement

Employee discounts

Training opportunities

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager in Queenstown to oversee end-to-end online fulfillment, inventory control, and logistics.

You will lead a team, optimize processes, monitor KPIs, and collaborate with partners to deliver fast, accurate orders while controlling costs. The role offers a hybrid schedule and growth opportunities within a growing e-commerce business.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or related field.
• 6–8 years of progressive experience in e-commerce operations and logistics.
• Experience with warehouse operations, inventory control and order fulfillment.
• Strong understanding of supply chain dynamics and cost-saving initiatives.
• Proficiency with WMS/ERP systems and other e-commerce software.
• Excellent leadership, communication and analytical skills.

Responsibilities

• Oversee daily e-commerce operations including order processing and shipping.
• Develop strategies to improve efficiency, reduce costs, and enhance customer experience.
• Manage and optimize warehouse operations, ensuring stock accuracy and timeliness.
• Collaborate with logistics partners to ensure timely, cost-effective deliveries.
• Monitor KPIs such as order accuracy, delivery times, and customer satisfaction.
• Implement quality control measures across fulfillment processes.
• Supervise and train operations staff to foster performance and improvement.
• Identify and implement technology solutions to streamline operations (WMS/ERP).
• Handle returns and exchanges effectively and efficiently.
• Ensure compliance with regulations and safety standards.

Skills

E-commerce operations

Logistics management

Warehouse management

Leadership

Data analysis

WMS

ERP systems

Process improvement

Education

Bachelor's degree in Business Administration, Supply Chain Management, Operations Management

Tools

WMS

ERP systems

Job description

About the Role

Our client, a prominent e-commerce retailer operating in the Queenstown, Eastern Cape region, is seeking an experienced and highly organized E-commerce Operations Manager. This role is vital for ensuring the smooth and efficient running of all online operational processes, from order fulfillment and inventory management to customer service and logistics. You will be responsible for optimizing workflows, identifying areas for improvement, and implementing solutions to enhance customer satisfaction and operational efficiency. The ideal candidate possesses a strong background in e-commerce operations, supply chain management, and a proven ability to lead teams and manage complex projects. This position offers a hybrid work arrangement, allowing for flexibility while maintaining a key presence in our Queenstown, Eastern Cape operations center.

Key Responsibilities

• Oversee daily e-commerce operations, including order processing, inventory management, fulfillment, and shipping.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance the customer experience.
• Manage and optimize warehouse operations, ensuring accuracy and timeliness of stock levels.
• Collaborate with logistics partners and carriers to ensure timely and cost-effective delivery of orders.
• Monitor key operational KPIs, such as order accuracy, delivery times, inventory turnover, and customer satisfaction scores.
• Implement and manage quality control measures throughout the fulfillment process.
• Supervise and train operations staff, fostering a culture of performance and continuous improvement.
• Identify and implement technology solutions to streamline operations (e.g., WMS, ERP systems).
• Manage returns and exchanges processes effectively.
• Ensure compliance with all relevant regulations and safety standards.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field.
• Minimum of 6-8 years of progressive experience in e-commerce operations and logistics.
• Proven experience in managing warehouse operations, inventory control, and order fulfillment.
• Strong understanding of supply chain dynamics and logistics.
• Demonstrated ability to optimize processes and implement cost‑saving measures.
• Experience with WMS/ERP systems and other e-commerce operational software.
• Excellent leadership, team management, and communication skills.
• Strong analytical and problem‑solving abilities.
• Proficiency in data analysis and reporting.
• Must be able to work a hybrid schedule from our Queenstown, Eastern Cape facility.

Benefits

• Competitive salary and comprehensive benefits package.
• Hybrid work model providing flexibility and balance.
• Opportunity to lead and shape the operational strategy of a growing e-commerce business.
• Professional development and training opportunities.
• Be part of a dedicated team in Queenstown, Eastern Cape .
• Contribution towards health insurance and retirement fund.
• Employee discounts on company products.
• A role with significant responsibility and impact.
• Regular team meetings and operational reviews.
• Supportive work environment focused on efficiency and growth.