E-commerce Business Analyst

Placements24; Queenstown; Hybrid; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Brand exposure

Professional development

Team environment

Job summary

Placements24 is seeking an analytical and detail-oriented E-commerce Business Analyst in Queenstown, blending remote work with our office. You will analyze data, build dashboards, and support strategic decisions across marketing, sales, and operations.

The role emphasizes data-driven insights, collaboration with cross-functional teams, and a strong grounding in e-commerce metrics. A hybrid work model and opportunities for professional development are offered.

Qualifications

• Bachelor's degree in a related quantitative field.
• 2-4 years of experience in a business analyst role, preferably within the e-commerce industry.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Proficiency in data analysis tools such as Excel, SQL, and data visualization software (e.g., Tableau, Power BI).
• Understanding of e-commerce principles, metrics, and platforms.

Responsibilities

• Analyze e-commerce data to identify trends, opportunities, and potential issues affecting sales and customer experience.
• Gather and document business requirements for new features, functionalities, and process improvements.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) for the e-commerce business.
• Collaborate with cross-functional teams (marketing, sales, IT, operations) to understand their needs and translate them into actionable insights.
• Conduct market and competitor analysis to inform business strategy.
• Identify and propose solutions for process inefficiencies within the e-commerce workflow.
• Support A/B testing initiatives and analyze results to drive data-informed decisions.
• Facilitate communication between business stakeholders and technical teams.
• Contribute to the strategic planning and forecasting for the e-commerce division.
• Document findings, recommendations, and project outcomes clearly and concisely.

Skills

Data analysis

Excel

SQL

Tableau/Power BI

E-commerce knowledge

Communication skills

Education

Bachelor's degree in Business Administration / Economics / Statistics

Tools

Tableau

Power BI

Job description

About the Role

Our client, a leading online retailer based in Queenstown, Eastern Cape , is seeking an analytical and detail-oriented E-commerce Business Analyst. This hybrid role requires you to work both remotely and from our Queenstown office, analyzing business needs and providing data-driven insights to optimize our e-commerce operations and strategies. You will play a critical role in identifying areas for improvement, streamlining processes, and supporting strategic decision‑making across various departments, including marketing, sales, and operations. If you have a strong aptitude for data analysis, a solid understanding of e-commerce, and a passion for driving business growth through insights, this is an excellent career opportunity. Your analytical prowess will be key to our success.

Key Responsibilities

• Analyze e-commerce data to identify trends, opportunities, and potential issues affecting sales and customer experience.
• Gather and document business requirements for new features, functionalities, and process improvements.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) for the e-commerce business.
• Collaborate with cross-functional teams (marketing, sales, IT, operations) to understand their needs and translate them into actionable insights.
• Conduct market and competitor analysis to inform business strategy.
• Identify and propose solutions for process inefficiencies within the e-commerce workflow.
• Support A/B testing initiatives and analyze results to drive data-informed decisions.
• Facilitate communication between business stakeholders and technical teams.
• Contribute to the strategic planning and forecasting for the e-commerce division.
• Document findings, recommendations, and project outcomes clearly and concisely.

Requirements

• Bachelor's degree in Business Administration, Economics, Statistics, or a related quantitative field.
• 2-4 years of experience in a business analyst role, preferably within the e-commerce industry.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Proficiency in data analysis tools such as Excel, SQL, and data visualization software (e.g., Tableau, Power BI).
• Understanding of e-commerce principles, metrics, and platforms.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work effectively in a hybrid environment, managing time and priorities.
• Experience with requirements gathering and documentation.
• Detail-oriented with a high degree of accuracy.
• Familiarity with project management methodologies is a plus.

Benefits

• Competitive salary package.
• Hybrid work model offering flexibility between remote and office work.
• Opportunity to work with a prominent e-commerce brand and influence business strategy.
• Exposure to diverse aspects of the e-commerce business.
• Professional development and training opportunities.
• Supportive and collaborative team environment.