Customer Service Representative - E-commerce Operations

Placements24; Queenstown; On-site; NZD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly wage.

Employee discounts on company products

Opportunities for training and dev.

Supportive and friendly work环境

Growth opportunities

Paid time off

Regular performance reviews

Skill development contributions

Job summary

Placements24 is helping a growing online retailer in Queenstown fill a Customer Service Representative role. You will be the first point of contact for customers, handling inquiries, processing orders, and assisting with returns and exchanges.

The position requires excellent communication, a friendly demeanor, and the ability to work independently on-site in Queenstown. This is a hands-on customer support role in a fast-paced e‑commerce environment.

Qualifications

• Previous experience in customer service, preferably in e-commerce or retail.
• Excellent verbal and written English communication.
• Strong problem-solving and customer-centric approach.
• Available to work full-time on-site in Queenstown.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with order placement, tracking, and modifications.
• Process returns, exchanges, and refunds according to policy.
• Provide information about products, pricing, and promotions.
• Troubleshoot and resolve shipping, delivery, and product defects.
• Maintain accurate customer records and interaction logs in the CRM system.
• Identify customer needs and trends, escalating feedback to the relevant departments.
• Collaborate with logistics and warehouse teams to ensure efficient order fulfillment.
• Strive to achieve high levels of customer satisfaction on every interaction.

Skills

Customer service

E-commerce

English proficiency

CRM software

Time management

Teamwork

On-site work

Education

High school diploma

Tools

CRM software

MS Office

Job description

About the Role

Our client, a rapidly growing online retail business, is seeking a friendly and efficient Customer Service Representative to join their operations in Queenstown, Eastern Cape . This role is integral to ensuring a positive shopping experience for our online customers. You will be the first point of contact for customers, handling inquiries, resolving issues related to orders, shipping, and returns, and providing general product information. The ideal candidate possesses excellent communication skills, a passion for helping people, and a keen eye for detail. This is an excellent opportunity to join a dynamic e-commerce company and build a career in customer support. We are looking for an individual dedicated to customer satisfaction who can thrive in a fast-paced retail environment. This position requires your presence at our Queenstown office.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with order placement, tracking, and modifications.
• Process returns, exchanges, and refunds according to company policy.
• Provide information about products, pricing, and promotions.
• Troubleshoot and resolve customer issues related to shipping, delivery, and product defects.
• Maintain accurate customer records and interaction logs in the CRM system.
• Identify customer needs and trends, escalating feedback to the relevant departments.
• Collaborate with logistics and warehouse teams to ensure efficient order fulfillment.
• Strive to achieve high levels of customer satisfaction on every interaction.

Requirements

• Previous experience in customer service, preferably in an e-commerce or retail setting.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using computers and navigating online platforms.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Must be available to work full-time on-site in Queenstown, Eastern Cape .
• A positive attitude and a willingness to learn.
• Familiarity with e-commerce platforms is a plus.
• High school diploma or equivalent required.

Benefits

• Competitive hourly wage.
• Employee discounts on company products.
• Opportunities for training and development.
• A supportive and friendly work environment.
• Potential for growth within the company.
• Paid time off.
• Regular performance reviews.
• Contribution to skills development.