Duty Manager — Rydges Auckland at EVT Group

Evt Group; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Parity in ranks

Dining and stays discount across EVT

Movie tickets discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

EVT Group in Auckland is seeking a Duty Manager to coordinate hotel operations on shift, focusing on Front Office, security and profitability. You will be the face of the hotel, resolving guest requests and ensuring safety and smooth running of staff and guests.

You will lead a team, supervise rostering, training, and respond to crises with WH&S compliance. This role offers strong career growth within EVT's network across entertainment and hospitality experiences.

Qualifications

• Previous experience as a Duty Manager, Front Office or hotel supervisory role.
• Strong leadership and decision-making skills under pressure.
• Commercial awareness of room rates, yield management and budgets.

Responsibilities

• Oversee day-to-day hotel operations on shift and ensure smooth running across departments.
• Greet guests professionally and manage VIP/group arrivals as the face of the hotel.
• Manage the guest complaint system and resolve requests promptly and professionally.
• Maximise average room rate and occupancy through yield management and cross-department liaison.
• Direct and supervise Front Office staff, supporting training, rostering and development.
• Lead the hotel through crises, ensuring security and WH&S compliance at all times.

Skills

Leadership

Front Office

Crisis management

Guest service

Tools

Hotel management systems

Job description

This Full time on site position offers great opportunities for career growth. About EVT Rydges Auckland is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers — because each day is a chance to add the wow factor for our customers and continually grow in our own careers. Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable. EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

The Opportunity

As Duty Manager, you'll co-ordinate and oversee the running of the hotel in the absence of the Hotel Manager or Guest Experience Manager, with a particular focus on Front Office operations, hotel security and maximising profitability. You'll act as the face of the hotel and its ambassador — empowered to resolve guest requests and issues on shift, and responsible for the safety, security and smooth running of the hotel, its staff and its guests.

Key Responsibilities

• Oversee the day-to-day running of the hotel while on shift, ensuring all departments are adequately staffed and operating smoothly.
• Act as the face and ambassador of the hotel, greeting guests professionally and managing VIP and group arrivals.
• Manage the hotel complaint system, resolving guest requests and issues in a professional, timely manner.
• Maximise average room rate and occupancy through yield management and liaison with key departments.
• Direct and supervise Front Office personnel, supporting training, rostering and staff development.
• Lead the hotel through crisis management or incident response, ensuring security and WH&S compliance at all times.

What You'll Bring

• Previous experience in a Duty Manager, Front Office or hotel supervisory role.
• Strong leadership skills, with the confidence to direct a team and make decisions under pressure.
• A commercial mindset, with an understanding of room rates, yield management and departmental budgets.
• Excellent guest service instincts and the composure to resolve complaints and unexpected issues professionally.
• A working knowledge of hotel systems, security procedures and crisis or incident management.
• The flexibility to work a variety of shifts as part of a full time roster.

How You Work

Hands-on and non-hierarchical — leads from the front. Owner's mindset — acts on data/feedback; ships improvements. Resilient and solutions-focused — stays calm, moves fast. Inclusive leader — values diverse perspectives; builds belonging.

Perks from Day One

• Parity for all levels — no ivory towers.
• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.