Duty Manager — Rydges Auckland

EVT Limited; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie tickets & Gold Class discounts

Seasonal perks at Thredbo

Job summary

EVT is seeking a Duty Manager to co-ordinate hotel operations on shift, focusing on Front Office, security and profitability. You will be the face of the hotel, resolving guest requests, and ensuring staff and guest safety.

Lead Front Office teams, oversee crisis management, and contribute to a high-standard guest experience across EVT properties in New Zealand.

Qualifications

• Previous experience in a Duty Manager or Front Office supervisory role.
• Strong leadership and decision-making under pressure.
• Financial awareness: room rates, yield, and department budgets.

Responsibilities

• Oversee daily hotel operations on shift and ensure smooth department functions.
• Greet guests, manage VIP/group arrivals and uphold brand image.
• Manage guest complaints promptly and professionally.

Skills

Leadership

Commercial mindset

Guest service

Crisis management

Security procedures

Hotel systems

Team supervision

Job description

59 Federal Street, Auckland Central, Auckland 1010, New Zealand

Posted Thursday 13 August 2026 at 12:00 pm

About EVT

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

The Opportunity

As Duty Manager, you'll co-ordinate and oversee the running of the hotel in the absence of the Hotel Manager or Guest Experience Manager, with a particular focus on Front Office operations, hotel security and maximising profitability. You'll act as the face of the hotel and its ambassador — empowered to resolve guest requests and issues on shift, and responsible for the safety, security and smooth running of the hotel, its staff and its guests.

Key Responsibilities

• Oversee the day-to-day running of the hotel while on shift, ensuring all departments are adequately staffed and operating smoothly.
• Act as the face and ambassador of the hotel, greeting guests professionally and managing VIP and group arrivals.
• Manage the hotel complaint system, resolving guest requests and issues in a professional, timely manner.
• Maximise average room rate and occupancy through yield management and liaison with key departments.
• Direct and supervise Front Office personnel, supporting training, rostering and staff development.
• Lead the hotel through crisis management or incident response, ensuring security and WH&S compliance at all times.

What You’ll Bring

• Previous experience in a Duty Manager, Front Office or hotel supervisory role.
• Strong leadership skills, with the confidence to direct a team and make decisions under pressure.
• A commercial mindset, with an understanding of room rates, yield management and departmental budgets.
• Excellent guest service instincts and the composure to resolve complaints and unexpected issues professionally.
• A working knowledge of hotel systems, security procedures and crisis or incident management.
• The flexibility to work a variety of shifts as part of a full time roster.

How You Work

• Hands-on and non-hierarchical — leads from the front.
• Owner's mindset — acts on data/feedback; ships improvements.
• Resilient and solutions-focused — stays calm, moves fast.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels — no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

59 Federal Street, Auckland Central, Auckland 1010, New Zealand