Duty Manager - Rydges Latimer Christchurch

EVT - Entertainment | Ventures | Travel; Christchurch; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

50% off dining and stays across EVT酒店

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave; community and Vol

Job summary

EVT's Rydges Latimer Christchurch is seeking a Front Office Duty Manager to lead the hotel operations in the General Manager's absence. You will manage Front Office staffing, guest interactions, and ensure service standards are met while promoting hotel features and offers.

You will drive yield, monitor room rates, and collaborate with departments to maximise occupancy. This full-time role requires leadership, crisis management skills and a proactive safety mindset.

Qualifications

• A current Manager’s Certificate is required.
• Strong leadership and people management skills to drive a service culture.
• Working knowledge of the hotel computer system, room rates and yield management.
• Ability to anticipate problems and resolve guest issues promptly.
• Knowledge of fire and evacuation procedures and safe work practices.
• Commitment to proactive health and safety management.
• Willingness to work duty shifts as required.

Responsibilities

• Oversee the running of the hotel in the absence of the General Manager, leading the team through incidents, crisis management and emergency procedures.
• Lead and direct Front Office, ensuring departments are adequately staffed and the team presents on time and to standard.
• Act as the face of the hotel, greeting guests and resolving requests, feedback and complaints in a timely, solution-focused way.
• Maximise average rate and occupancy through close liaison with key departments, and actively sell hotel features, promotions and facilities.
• Control expenditure, cashiering, floats, tills and rostering within budget and company policy.
• Train and develop the team, and maintain a safe, secure and well-presented hotel for guests and staff.

Skills

Manager’s Certificate

Leadership

Hotel system knowledge

Guest issue resolution

Fire procedures

Health & safety

Duty shifts

Tools

Hotel PMS system

Job description

Front Office Duty Manager - Rydges Latimer Christchurch | Full-time

About EVT

Rydges Latimer Christchurch is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

Key Responsibilities

• Oversee the running of the hotel in the absence of the General Manager, leading the team through incidents, crisis management and emergency procedures
• Lead and direct Front Office, ensuring departments are adequately staffed and the team presents on time and to standard
• Act as the face of the hotel, greeting guests and resolving requests, feedback and complaints in a timely, solution-focused way
• Maximise average rate and occupancy through close liaison with key departments, and actively sell hotel features, promotions and facilities
• Control expenditure, cashiering, floats, tills and rostering within budget and company policy
• Train and develop the team, and maintain a safe, secure and well-presented hotel for guests and staff

What You’ll Bring

• A current Manager’s Certificate
• Leadership and people management skills that build a positive service culture
• Working knowledge of the hotel computer system, room rates and yield management strategies
• Ability to anticipate problems and resolve guest issues in a timely, professional way
• Knowledge of fire and evacuation procedures and safe work practices
• A commitment to proactive health and safety management
• Willingness to work duty shifts as required

How You Work

• Inclusive leader: values diverse perspectives; builds belonging.
• Hands-on and non-hierarchical: leads from the front.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Police check

The successful candidate will be required to complete a criminal record check.