Duty Manager

JobSpace; Dunedin; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail discounts

Wellness program

Job summary

Avani Queenstown Shores Resort is seeking an experienced Duty Manager to lead the front office team and elevate guest experiences, delivering warmth and professionalism from the moment guests arrive. You will drive service excellence, oversee daily tasks, and ensure smooth check-ins and check-outs with a guest-centric approach.

The role requires Supervisory experience in hospitality, flexibility for weekends, and a strong presentation.

Qualifications

• Experience in a supervisory role within hotel front office environments.
• Strong hospitality background with guest service standards.

Responsibilities

• Lead and inspire the front office team to deliver outstanding guest experiences.
• Serve as a role model, sharing expertise to uphold service excellence.
• Oversee daily tasks with precision and efficiency.
• Manage guest arrivals and departures, ensuring smooth check-ins/outs.
• Address guest concerns professionally to leave a lasting impression.

Skills

Leadership

Customer service

Front office

Team management

Flexibility

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Avani Queenstown Shores Resort are looking for an experienced, professional and enthusiastic Duty Manager to join the on a full-time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of working with your team and driving exceptional customer experiences.

Key Responsibilities Include:

• Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
• Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
• Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
• Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.
• Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 6.30am - 10.30pm

To be successful in this role you will have:

• Proven experience in a supervisory role within a hotel front office environment, demonstrating strong leadership and team management capabilities.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within New Zealand.