Duty Manager Front Office

CGR Services; Queenstown; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Minor Hotels is seeking a Duty Manager for Avani Queenstown Shores Resort in Queenstown, NZ. This full-time role involves leading the front office team, delivering exceptional guest experiences, and ensuring smooth check-in/check-out processes.

You will oversee daily tasks, address guest concerns, and maintain high standards of service, with weekend work flexibility and a focus on professional presentation in a vibrant hospitality environment.

Qualifications

• Proven experience in a supervisory role within a hotel front office environment or similar hospitality setting.
• Strong leadership and team management capabilities.
• Extensive background in hospitality with guest service standards knowledge.
• Excellent time management and ability to prioritize tasks.
• Impeccable professional presentation and demeanour; strong customer focus.

Responsibilities

• Lead and inspire the front office team to deliver outstanding guest experiences with warmth and professionalism.
• Serve as a role model and drive the team to uphold service excellence.

Skills

Leadership

Guest service

Time management

Professional presentation

Flexibility

Job description

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight‑knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Avani Queenstown Shores Resort

are looking for an experienced, professional and enthusiastic Duty Manager to join the on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of working with your team and driving exceptional customer experiences.

Key Responsibilities Include:

• Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
• Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
• Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
• Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.
• Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 6.30am - 10.30pm

Qualifications

To be successful in this role you will have:

• Proven experience in a supervisory role within a hotel front office environment, demonstrating strong leadership and team management capabilities.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high‑pressure situations.
• Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work‑life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within New Zealand.