DOSA/Preadmissions Receptionist & Admin - Patient Flow

Te Whatu Ora - Health New Zealand; Dunedin; On-site; NZD 68,000 - 72,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Dunedin is seeking a Receptionist Administrator – DOSA/Preadmissions to staff the DOSA/Preadmissions reception and provide flexible admin support across clinics. Based at Dunedin Hospital, start time is 7:00am, with rotation to adjacent outpatient areas as required.

You will greet visitors, handle enquiries by phone, email and digital tasks, manage patient queue, assist with self-check-in kiosks, ensure accurate referrals in the patient administration system,

Qualifications

• Previous customer service or reception experience
• Knowledge of office systems
• Strong written and verbal communication skills
• Excellent computer skills including Word, Excel and Outlook
• Typing speed above 65 words per minute
• Strong attention to detail
• Respect privacy of personal information

Responsibilities

• Greet visitors and direct them to the correct area
• Handle enquiries by phone, email and digital task lists
• Process patient arrivals in the digital queue system
• Assist patients with self-check-in kiosks where needed
• Load referral details in the patient administration system
• Keep scanning and filing up to date
• Perform other administrative tasks as required

Skills

Customer service

Office systems

Communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

Typing

Attention to detail

Privacy

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Health New Zealand | Te Whatu Ora in Dunedin is seeking a Receptionist Administrator – DOSA/Preadmissions to staff the DOSA/Preadmissions reception and provide flexible admin support across clinics. Based at Dunedin Hospital, start time is 7:00am, with rotation to adjacent outpatient areas as required.

You will greet visitors, handle enquiries by phone, email and digital tasks, manage patient queue, assist with self-check-in kiosks, ensure accurate referrals in the patient administration system,