Paediatric Outpatient Reception & Admin

New Zealand Government; Dunedin; On-site; NZD 68,000 - 72,000; Full time

Job summary

Health New Zealand | Te Whatu Ora - Southern is seeking a Reception Administrator for the Paediatrics service at Dunedin Hospital. The role is full-time, permanent, and supports outpatient services and adjacent clinics.

You will greet visitors, manage enquiries by phone, email and digital task lists, assist with self-check-in, and handle patient arrivals in the queue management system. Strong communication and IT skills are essential.

Qualifications

• Previous customer service or reception experience.
• Knowledge of office systems.
• Be a strong written and verbal communicator.
• Have excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook.
• Be a touch typist with a typing speed above 65 words per minute.
• Have a strong attention to detail.
• Be respectful of the privacy of individuals when dealing with personal information.

Responsibilities

• Greeting arriving visitors to the clinic areas and ensuring they understand where they need to go.
• Enquiries via phone (including message banks), email and digital task lists are monitored, answered, forwarded and/or acted upon within expected timeframes.
• Process patient arrivals promptly in the patient queue management system, prior to consultation.
• Support patients to use self-check-in kiosks and associated technologies if needed.
• Load accurate referral details and descriptions in the patient administration system.
• Ensuring all scanning and filing is up to date.
• Other administrative tasks.

Skills

Customer service

Reception experience

Microsoft Word

Excel

Outlook

Typing 65+ WPM

Tools

Microsoft Word

Excel

Outlook

Job description

Health New Zealand | Te Whatu Ora - Southern is seeking a Reception Administrator for the Paediatrics service at Dunedin Hospital. The role is full-time, permanent, and supports outpatient services and adjacent clinics.

You will greet visitors, manage enquiries by phone, email and digital task lists, assist with self-check-in, and handle patient arrivals in the queue management system. Strong communication and IT skills are essential.