Receptionist Administrator - DOSA/Preadmissions

Te Whatu Ora - Health New Zealand; Dunedin; On-site; NZD 68,000 - 72,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Dunedin is seeking a Receptionist Administrator – DOSA/Preadmissions to staff the DOSA/Preadmissions reception and provide flexible admin support across clinics. Based at Dunedin Hospital, start time is 7:00am, with rotation to adjacent outpatient areas as required.

You will greet visitors, handle enquiries by phone, email and digital tasks, manage patient queue, assist with self-check-in kiosks, ensure accurate referrals in the patient administration system,

Qualifications

• Previous customer service or reception experience
• Knowledge of office systems
• Strong written and verbal communication skills
• Excellent computer skills including Word, Excel and Outlook
• Typing speed above 65 words per minute
• Strong attention to detail
• Respect privacy of personal information

Responsibilities

• Greet visitors and direct them to the correct area
• Handle enquiries by phone, email and digital task lists
• Process patient arrivals in the digital queue system
• Assist patients with self-check-in kiosks where needed
• Load referral details in the patient administration system
• Keep scanning and filing up to date
• Perform other administrative tasks as required

Skills

Customer service

Office systems

Communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

Typing

Attention to detail

Privacy

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Receptionist Administrator - DOSA/Preadmissions

Receptionist Administrator – DOSA/Preadmissions

• Salary between $67,943 - $72,495 per annum pro rata

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Reception Administrator will help keep the Dunedin Hospital DOSA/Preadmissions service running smoothly by staffing DOSA/Preadmissions reception desk and providing flexible administration support to adjacent clinics. Primarily, this role will be based within the Day of Surgery Admission (DOSA) and Surgical Preadmissions service. There will be opportunities to rotate through other outpatient reception areas as service requirements allow in the Outpatient building. Initially, the successful applicant will be based within DOSA/Preadmissions (Dunedin Hospital), where the standard start time is 7:00am. When rotating to other outpatient reception areas, the standard start time will be flexible.

Tasks include but are not limited to:

• Greeting arriving visitors to the clinic areas and ensuring they understand where they need to go
• Enquiries via phone (including message banks), email and digital task lists are monitored, answered, forwarded and/or acted upon within expected timeframes.
• Process patient arrivals promptly in the digital applications (patient queue management system), prior to consultation.
• Support patients to use self-check-in kiosks and associated technologies if needed (where appropriate)
• Load accurate referral details and descriptions in the patient administration system
• Ensuring all scanning and filing is up to date
• Other administrative tasks.

You'll work closely with other administrators and clinical teams to facilitate efficient patient flow through effective communication, coordination and administrative support to DOSA/Preadmissions clinical teams.

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

Our ideal candidate will:

• Previous customer service or reception experience
• Knowledge of office systems
• Be a strong written and verbal communicator
• Have excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook
• Be a touch typist with a typing speed above 65 words per minute
• Have a strong attention to detail
• Be respectful of the privacy of individuals when dealing with personal information

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: 241602

Location:

South Island - Otago - Dunedin

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - All values