Dispatch & Operations Support Specialist

K&S Freighters; Tauranga; On-site; NZD 50,000 - 65,000; Full time

Job summary

K&S Freighters Ltd is a growing transport and logistics provider with operations in Mount Maunganui. We are seeking a Dispatch Support to assist Transport Coordinators, manage bookings in the Transport Management System, and respond to customer queries.

This full-time role reports to the Branch Manager and Transport Manager. Ideal candidates will bring excellent communication, attention to detail, and a proactive approach to health and safety.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to work independently and with the team.
• High level of attention to detail and accuracy; be methodical.
• Understands how to use Transport Management systems, or willing to learn quickly.
• Great awareness of Health and Safety.
• Ideally knowledge or legislative requirements in the Transport Industry.
• Previous experience within the Transport Industry would be preferable.

Responsibilities

• Respond to and liaise with customers to ensure high standard of service.
• Coordinate with Transport Coordinators and other internal/external parties.
• Assist with online systems such as Vehicle Booking System and container slots.
• Update container numbers and data in the TMS and customer systems.
• Follow up on outstanding incident, injury or near-miss reports.
• Answer phone calls and assist with inquiries.
• Provide backup dispatch support when staff are on leave.

Skills

Communication

Independence

Attention to detail

TM systems

Health & Safety

Transport knowledge

Teamwork

Customer service

Tools

Transport Management System

Job description

K&S Freighters Ltd is a growing transport and logistics provider with operations in Mount Maunganui. We are seeking a Dispatch Support to assist Transport Coordinators, manage bookings in the Transport Management System, and respond to customer queries.

This full-time role reports to the Branch Manager and Transport Manager. Ideal candidates will bring excellent communication, attention to detail, and a proactive approach to health and safety.