Operations Support

K&S Freighters; Manurewa; On-site; NZD 45,000 - 65,000; Full time

Job summary

K&S Freighters Ltd, a growing transport and logistics provider, seeks an Operations Support at our Auckland Branch. You will support the Transport Team with bookings, allocating jobs into the Transport Management System, and responding to customer queries.

The role is full-time and based between our Wiri and Glenbrook offices. The ideal candidate will have excellent written and verbal communication, be flexible, detail‑oriented, and able to work independently or with the team.

Qualifications

• Excellent communication skills, both written and verbal.
• Flexible with work tasks due to leave cover.
• Able to work independently and with the team.
• High attention to detail and methodical work.
• Familiar with Transport Management systems or able to learn quickly.
• Strong health and safety awareness.

Responsibilities

• Respond to customer inquiries and liaise with customers to ensure high service standards.
• Coordinate with Transport Coordinators and other parties to allocate and schedule jobs.
• Assist with bookings and scheduling in the Transport Management System.
• Maintain data accuracy in company and customer systems.

Skills

Communication skills

Flexibility

Independence

Attention to detail

Teamwork

Health and safety awareness

Tools

Transport Management System (TMS)

Job description

K&S Freighters Ltd is a successful and growing company based out of Cambridge, Auckland, Mount Maunganui and Christchurch. K&S Freighters Ltd are part of the wider K&S Corporation which has been in operation for over 60 years. Our vision is to be the leading provider of transport and logistics solutions within our target markets in Australia and New Zealand.

About the role:

We are currently looking for a motivated individual with a can-do attitude to join our team as an Operations Support based at our Auckland Branch. You will need to be passionate about the Transport Industry and ideally have previous experience and knowledge within the industry. Reporting to the Transport Team Leader, you will be responsible for providing daily support and assistance to our Transport Team to ensure that things are running smoothly and efficiently. Primarily you will be offering support to our Transport Coordinators assisting with booking, allocating jobs into the Transport Management System and responding to customer queries. During periods of leave, you will step in to cover our Transport Coordinators and manage the day-to-day scheduling of trucks.

This role is full-time, you will be based between our two office locations – Wiri, Auckland & Glenbrook.

Key Responsibilities:

Responding and liaising with customers to ensure high standard of customer service is attained and assisting with any issues or complaints in a timely manner.

Communicating and working cohesively with the Transport Coordinators, and other internal and external parties.

Assist with Bookings, allocating and scheduling jobs.

Creating and ensuring a positive approach to H&S within the workplace

Ensuring the KSF Transport Management system and customer systems are maintained and kept up to date with accurate data entry, ensuring all jobs the company performs are being recorded.

Assisting in following up on any outstanding incident, injury or near miss reports.

Answer phone calls and assist with phone queries

Providing back up dispatch support when staff are on leave

Skills and experience:

Excellent communication skills, both written and verbal.

Ability to be flexible with work tasks due to providing leave cover for other team members

Ability to work both independently and work cohesively with the team.

Have a high level of attention to detail and accuracy and be methodical in your work.

Understands how to use Transport Management systems, or able to learn and pick up new systems quickly.

Great awareness of Health and Safety.

Ideally, knowledge or legislative requirements in the Transport Industry

Previous experience within the Transport Industry would be preferable.