Dispatch & Logistics Coordinator — Customer Focus

WM; Christchurch; Hybrid; NZD 45,000 - 65,000; Full time

Job summary

WM New Zealand is seeking a Despatch Coordinator to join our Christchurch team. You will deliver outstanding customer service, respond to inquiries, schedule daily work for operators, monitor run sheets, and coordinate driver activities to keep operations running smoothly.

Strong communication and attention to detail are essential as you build lasting client relationships and proactively notify customers of any delays. This role offers a collaborative, safety‑conscious workplace in Canterbury.

Qualifications

• Proven customer service experience in a fast-paced environment.
• Proactive, positive attitude with the ability to build rapport quickly.
• Strong communication and relationship-building skills.
• High attention to detail and effective time management.
• Proficiency in Microsoft Office, particularly Word and Excel.

Responsibilities

• Respond to customer enquiries and requests.
• Schedule daily work for operators.
• Monitor and sign off run sheets.
• Coordinate driver activities.
• Proactively notify clients of any operational delays.
• Build lasting customer relationships.

Skills

Customer service

Proactive attitude

Communication

Attention to detail

MS Office

Tools

Microsoft Word

Microsoft Excel

Job description

WM New Zealand is seeking a Despatch Coordinator to join our Christchurch team. You will deliver outstanding customer service, respond to inquiries, schedule daily work for operators, monitor run sheets, and coordinate driver activities to keep operations running smoothly.

Strong communication and attention to detail are essential as you build lasting client relationships and proactively notify customers of any delays. This role offers a collaborative, safety‑conscious workplace in Canterbury.