Customer Specialist: Banking & Digital Solutions

ASB Bank; Auckland; Ibrido; NZD 52.000 - 67.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive market salary

Staff Banking Benefits

Health, Life and Income Protection

Dynamic team environment

Descrizione del lavoro

ASB Bank's North Wharf Advice Centre in Auckland is seeking a Customer Specialist for a permanent, full-time role. You’ll assist customers with a broad range of banking queries and help them feel confident using digital options, in a busy, welcoming environment.

This position suits someone who enjoys connecting with people, thrives in a fast-paced setting and wants a career in banking. Previous banking experience isn’t essential, just a passion for service and a readiness to learn.

Competenze

• Brings a genuine passion for delivering great customer experiences.
• Confident in building relationships with people from diverse backgrounds.
• Can learn quickly and adapt in a busy environment.
• Comfortable asking questions to understand customer needs and educate on options.
• Available to work shifts across Monday to Friday.
• Strong customer service mindset, curiosity and willingness to learn.

Mansioni

• Support customers with a broad range of banking queries and requests.
• Help customers understand and feel confident using digital and self-service banking options.
• Engage with a diverse customer base and identify banking solutions that fit their needs.
• Contribute to a friendly, efficient Advice Centre environment.

Conoscenze

Customer service

Relationship building

Communication

Adaptability

Descrizione del lavoro

ASB Bank's North Wharf Advice Centre in Auckland is seeking a Customer Specialist for a permanent, full-time role. You’ll assist customers with a broad range of banking queries and help them feel confident using digital options, in a busy, welcoming environment.

This position suits someone who enjoys connecting with people, thrives in a fast-paced setting and wants a career in banking. Previous banking experience isn’t essential, just a passion for service and a readiness to learn.