Despatch & Transport Coordinator — Drive Efficient Routes

SmartRecruiters, Inc.; Auckland; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive rates

Ongoing training and development

Supportive team culture

40 hours per week

Job summary

WM New Zealand is seeking a proactive Despatch Coordinator to join our Technical Services team in East Tamaki, Auckland. You’ll be at the centre of our daily transport operations, connecting customers, drivers and operations to ensure services run safely, efficiently and on time.

You’ll coordinate daily transport activities, respond to unexpected changes and use operational data to improve routes, productivity and customer outcomes.

Qualifications

• Experience in customer service, coordination, administration or a similar operational role.
• Transport, logistics or despatch experience would be an advantage.
• Excellent verbal communication and interpersonal skills.
• Strong organisation and time-management skills.
• The ability to manage competing priorities without losing attention to detail.
• Confidence learning new technology and specialist systems.
• Intermediate Microsoft Office skills, particularly Excel.
• An analytical mindset and the ability to use system information to improve efficiency.
• Experience with systems such as Elemos, Salesforce, ERoad or JDE would be beneficial.
• A strong commitment to health, safety and doing things the right way.

Responsibilities

• Coordinating between customer service, operations and drivers to deliver reliable customer service.
• Monitoring daily routes and responding quickly to missed, delayed or rescheduled jobs.
• Reviewing and improving route sequencing to increase efficiency and reduce fuel use.
• Identifying system or route issues and ensuring information remains accurate.
• Communicating with customers about delays or service changes.
• Monitoring unserviced, rolled and rejected jobs and helping resolve issues.
• Reviewing operational documents, run sheets, weigh dockets and system information.
• Supporting reporting, data entry, purchase orders, weighbridge lodgements and end-of-month tasks.
• Contributing to improvements across operational systems and processes.

Skills

Customer service

Coordination

Administration

Excel

Time management

Communication

Attention to detail

Analytical mindset

Office suite

System knowledge

Elemos

Salesforce

ERoad

JDE

Tools

Elemos

Salesforce

ERoad

JDE

Job description

WM New Zealand is seeking a proactive Despatch Coordinator to join our Technical Services team in East Tamaki, Auckland. You’ll be at the centre of our daily transport operations, connecting customers, drivers and operations to ensure services run safely, efficiently and on time.

You’ll coordinate daily transport activities, respond to unexpected changes and use operational data to improve routes, productivity and customer outcomes.