Despatch & Weighbridge Coordinator

WM; Christchurch, Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Job summary

WM New Zealand is seeking a Despatch & Weighbridge Coordinator to join our Christchurch team. This role connects customers, drivers and operations to schedule jobs and move vehicles and materials safely.

You’ll manage daily dispatch, monitor routes, handle delays, and maintain accurate records while delivering high standards of service. Experience in despatch or logistics and proficiency with Excel and CRM systems is preferred.

Qualifications

• Experience in despatch, transport, logistics or a similar operational role.
• Strong customer service experience and a professional communication style.
• Excellent organisation and time-management skills.
• The resilience to remain calm under pressure and make sound decisions.
• Proficiency with Microsoft Excel and learning new systems quickly.
• Detail-oriented with documentation, pricing and operational data.
• Ability to work independently while contributing to a close-knit team.
• Commitment to health, safety and doing things the right way.
• Experience with CRM or ERP systems such as Salesforce, Elemos or JDE is useful.

Responsibilities

• Scheduling and allocating daily jobs across our services.
• Monitoring routes and job progress to ensure safety and timeliness.
• Responding quickly to delays, rejections, reallocations or rescheduling.
• Keeping drivers, customers and internal teams informed of changes.
• Reviewing routes and identifying opportunities to improve productivity.
• Coordinating vehicles and materials moving on and off site through the weighbridge.
• Directing site traffic and ensuring safe vehicle movements.
• Checking waste declarations, Safety Data Sheets and required documentation.
• Completing weighbridge transactions, price checks and reporting.
• Responding to customer enquiries by phone, email and in person.
• Maintaining accurate records and delivering high standards of service.

Skills

Organisational skills

Communication

Time management

Attention to detail

Safety mindset

Independent worker

Customer service

Tools

Excel

Salesforce

Elemos

JDE

Job description

Let’s take care of work that matters - people, place and purpose. From roads to recycling to reporting, everyone at WM New Zealand (WM) helps take care of our people, protect our whenua and support our communities.

We’re more than waste management – we’re problem solvers, innovators, and hands-on doers. Every one of us, whether behind the wheel, on the tools, or shaping strategy behind the scenes, is helping build a better Aotearoa.
We all pull together on this waka and if you want work that matters, with people who’ve got your back, you’re in the right place.

Job Description

The role you’ll play
We’re looking for an organised and solutions-focused Despatch & Weighbridge Coordinator to join our Christchurch team.

Our Technical Services division specialises in the safe collection, transport and processing of hazardous, liquid and medical waste. With purpose-built facilities, specialised vehicles and experienced teams, we provide essential services that help keep our customers, communities and environment safe.

Sitting at the core of our daily operations, you’ll connect customers, drivers and operational teams to ensure jobs are scheduled effectively, routes run smoothly, and vehicles and materials move safely through the site.

This is a role where plans can change quickly. A driver may be delayed, a job might need to be rescheduled, or an urgent customer request could come through. You’ll be the person who works through the options and helps find the best way forward.

Key Responsibilities

• Scheduling and allocating daily jobs across our services.
• Monitoring routes and job progress to ensure work is completed safely and on time.
• Responding quickly when jobs are delayed, rejected, reallocated or rescheduled.
• Keeping drivers, customers and internal teams informed of changes or service delays.
• Reviewing routes and identifying opportunities to improve productivity and efficiency.
• Coordinating vehicles and materials moving on and off site through the weighbridge.
• Directing site traffic and helping maintain safe, compliant vehicle movements.
• Checking waste declarations, Safety Data Sheets and other required documentation.
• Completing weighbridge transactions, price checks, financial confirmations and reporting.
• Responding to customer enquiries by phone, email and in person.
• Maintaining accurate records and delivering a high standard of customer service.

Qualifications

What you’ll need
You’ll be someone who can think on your feet, confidently juggle competing priorities and communicate clearly with a wide range of people.

Ideally, you’ll also bring:

• Experience in despatch, transport, logistics, fleet coordination or a similar operational role.
• Strong customer service experience and a professional communication style.
• Excellent organisation and time-management skills.
• The resilience to remain calm and make sound decisions under pressure.
• Confidence using Microsoft Office, particularly Excel.
• The ability to learn new systems and operating procedures quickly.
• Strong attention to detail when working with documentation, pricing and operational data.
• The ability to work independently while contributing to a close-knit team.
• A genuine commitment to health, safety and doing things the right way.
• Experience with transport regulations, CRM or operational systems such as Salesforce, Elemos or JDE would be useful, but it isn’t essential.
• Experience within the waste or hazardous materials sector would also be an advantage.

Additional Information

WM New Zealand is an equal opportunity employer and is committed to a drug and alcohol-free workplace.

You must currently be in New Zealand and hold the legal right to work here through citizenship, residency or a valid work visa.